Customer Service Administrative Assistant

E lizabeth H iggins

*** ********** ******, *********, ** 14617

Home 585-***-**** / Cell 585-***-****

E-mail: ***********@*********.**.***

Objective: To obtain a position as a Business Administrative Assistant where I can assist the

organization’s overall mission and vision with the opportunity for career growth.

Skill Summa ry:

• Mul ti-line phone

• Data entry

• Can type 40+ WPM

• Excellent communication skills

• Sharp eye for detail

• Supervisory experience up to 4 subordinates

• Microsoft Office intermediate skills

Education:

E verest I nstitute – Rochester, NY

Associate in Business Administration

Recipient of Dean’s List and President’s List Awards, GPA 3.14

G raduation - November, 2009

E mployment H istory:

Essence Health Care – East Rochester, NY

2009 – 2010

Sales Administrative Assistant

• Answered several customer concerns on enrollment and insurance concerns.

• Responsible for t racking member’s enrollment and billing correctly.

• Handled escalated customer interactions in a professional manner to ensure customer

resolution.

• Processing all applications that are submitted to Essence via Inside Sales, Broker Sales and Online

Applications

• Claim activation within claims processing system FACETS

• Complete mail out request from in house and work from home staff

• Perform scanning and tagging of the following documents: Claims & Contracts

Kodak On-line Team – Rochester, NY

2008 – 2009

E-mail Customer Service

• Answered several customer concerns on orders and product compatibility via E-mail

correspondence.

• Responsible for t racking customer orders and billing correctly.

• Handled escalated customer interactions in a professional manner to ensure customer

resolution.

Verizon Wireless – Rochester, NY

2000 – 2008

Call Center Representative

• Answered several customer calls in fast paced call center.

• Responsible for the resolution of customer concerns and issues to ensure customer loyalty and

retention.

• Maintained a high level of professionalism in difficult customer related interactions.

• Received formal recognition for outstanding customer service

Kaufmann’s - Rochester, NY

1996 – 2000

Elizabeth Arden Cosmetics Counter Manager

• Scheduled appointments, record keeping, product int roduction, and advertising promotional

d isplay areas.

• Worked independently towards team goals.

• Accountable for inventory and the ordering, shipping, and receiving of product merchandise.

Contact this candidate