Project Manager Quality Assurance

Jay M. Chidester

**** ******* ***., #*** ******, Texas 75219

214-***-**** *********@***.***

QUALIFICATIONS

An organized, process oriented Business Analyst with thirteen years of technology experience and seven years of

FP&A experience.

-Skilled communicator with excellent facilitation skills and workflow experience.

-Ability to elicit cooperation and build trust from a wide variety of sources, including upper management, clients, and

other departments.

-Outstanding customer support, quality assurance, and training skills with excellent problem solving and risk

balancing abilities.

PROFESSIONAL EXPERIENCE

NEIMAN MARCUS, INC., Dallas, TX

02/2009 – 05/2010

Senior Financial Analyst

Responsible for performing long-term financial planning used to forecast revenues, margins, and expenses for the

Direct Marketing Segment.

-Supported the preparation of the annual plan, monthly forecasts, and related variance analysis on operating

results.

-Worked directly with Direct Mail, Circulation, IT, Credit, and Fulfillment expense managers to derive the

annual plan and mid-month SG&A expense forecast(s).

-Developed and maintained annual planning and monthly forecasting templates.

-Prepared monthly financial analysis of internet profitability, merchant sales statistics, and catalog circulation.

-Provided detailed month-end reporting package with narrative/commentary to senior management and parent

company board of directors.

7-ELEVEN, INC., Dallas, TX

07/2007 – 11/2008

Senior Financial Analyst

Responsible for maintaining the Cognos Capital Planning data system used to forecast retail store capital

expenditures for monthly and annual budgetary analysis and reporting.

-Assisted Field Operations with the preparation of business case analyses for gasoline, facilities, and store capital

spending initiatives.

-Prepared financial summaries and business case presentations for the CFO and Portfolio Review Committee

to analyze current and future capital spending.

-Worked with the Capital Planning and Analysis team to develop capital spending and expense assumptions

to complete the Annual Budget, Mid Year Plan and monthly forecasts.

-Maintained Cognos technical specifications, process workflows, and database flowcharts.

CENTEX CORPORATION, Dallas, TX

10/1999 – 07/2007

Senior Business Systems Analyst

Liaison between corporate homebuilding business sponsors to design and deploy web-based financial reporting

and land acquisition programs.

-Assisted with the corporate-wide implementation of the Financial Reporting Application, Land Acquisition

Management System, and Hyperion Data Mart(s).

-Performed requirements gathering, analysis, and testing tasks as required for Software Development Life

Cycle Management (SDLC).

-Participated in design review, technical workflow, and prototyping sessions.

-Produced user interface and workflow diagrams to facilitate process re-engineering.

-Wrote, designed, and maintained system documentation and user training materials.

-Served as financial systems Subject Matter Expert (SME) and primary End User Support (EUS) contact.

-Developed and executed on-site and web-based training sessions to 40+ field offices and corporate personnel.

-Provided Level II & III SME production support to 500+ financial and operational personnel dispersed across 5

regional offices within the United States.

-Responded to 60% of 2000+ annual Help Desk inquiries.

-Exceeded departmental SLA 98% goal to respond to all calls within 60 minutes 7AM – 7PM (Mon thru Fri).

WEBLINK WIRELESS, INC., Dallas, TX

09/1997 – 10/1999

Business Systems Analyst

Responsible for working with the Strategic Retail Marketing division to develop and implement pre-paid paging

and point-of-sale billing programs.

-Co-partnered with the Strategic Marketing division in the design and implementation of the Prepaid and Easy

Start pre-paid paging products.

-Coordinated documentation and training tools to instruct Corporate Training and Customer Care Associates to

support the Prepaid and Easy Start paging products.

CITIGROUP, INC., Irving, TX

(Formally known as Associates First Capital Corporation)

09/1996 – 09/1997

Business Systems Analyst

Responsible for planning and coordinating systemic solutions related to acquisitions and customer retention

programs for the Ford Consumer Finance division.

-Served as the Consumer Loan application project lead in the planning and implementation of systematic

conversions resulting from the acquisition of loan portfolios.

-Directed research and analysis in the evaluation of proposed changes to the Ford Reward customer retention

program and prepared recommended solutions to senior management.

BANK OF AMERICA, Dallas, TX

(Formally known as NationsBank Corporation)

10/1989 – 09/1996

Business Analyst / Operations Officer 04/94- 09/96

Responsible for conducting business process analyses to facilitate the integration and conversion of safe box

applications from acquired financial institutions for the Retail Banking division.

-Served as the Safe Box application project lead in the overall assessment, design, and implementation of

systematic conversions resulting from corporate acquisitions.

-Worked with the Consumer Banking division to translate business requirements into functional and technical

specifications to integrate the Safe Box application into the Model Bank retail platform.

Financial Control Analyst / Accounting Officer 10/89- 04/94

Responsible for maintaining the accounting, reconciliation and valuation analysis of assigned balance sheet and

income statement accounts for the Special Asset division.

-Analyzed and allocated portfolio management costs from the servicing and corporate real estate divisions to the

parent corporation for reimbursement by the FDIC.

-Assisted in the monthly financial reporting process, annual planning cycle, and general ledger maintenance.

EDUCATION & TECHNICAL SKILLS

Texas Tech University, Lubbock, TX

BBA Finance, Minor in Accounting

Operating Systems / Servers / Databases

Windows 95, 98, 2000, 2003, XP, NT / Windows Server 2000, 2003 / AS400 / SQL Server / Oracle

Reporting Tools

Oracle Hyperion Essbase / MS Reporting Services (MSRS) / Crystal Reports

Software

Oracle / Oracle Hyperion Essbase Application Manager / Cognos Planning Administrator / Backup Exec / Lotus Notes /

Cisco Systems VPN / Remedy / Source Safe / MS Access / MS Excel / MS Word / MS Power Point / MS Project /

MS Visio / Internal Proprietary Applications

Keywords

application analyst, business analysis, business analyst, business applications, business objectives, business

processes, business reengineering, business requirements, business systems analyst, client liaison, code analysis,

continuous process improvement, contract management, contract negotiation, coordinate resources, cost avoidance,

cost reduction, cross functional collaboration, cross functional team leadership, cross site management, customer

liaison, customer service, customer support, deadline oriented, deadlines, decision making authority, deliverables,

design, fast paced environments, final product implementation, forecast, forecasting, full project life cycle, high growth

organizations, milestones, monitor, monitor timelines, multiple site technology implementation, operating manuals,

prioritization, product customization, product enhancement, product specification, productivity improvement, project

management, project management life cycle, project manager, project parameters, project plans, project progress, qa,

quality assurance, quality improvement, requirements gathering, resources, schedules, scheduling, service level

agreements, service proposals, services proposals, staff management, streamlining, systems analysis, systems

analyst, technical documentation, technical presentations, technical support, technical training, test, timelines, track,

training, troubleshooting, upgrades, user manuals, user training, vendor liaison, workflow, workload

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