Manager Customer Service

Objective

To obtain a challenging position in Marketing or Communications where I can

utilize my skills and education to the fullest.

Work experience

**/** - **/** *******

Fort Lauderdale, FL

Marketing Manager

Responsible for creating and executing marketing plans for Agency branding.

Worked with reps of all levels in five different locations on individual

marketing plans. Created marketing collateral such as flyers, brochures,

and ads for rep and Agency use. Conducted monthly Marketing Orientation

classes for all new hires. Worked extensively with reps on increasing

prospects thru relationship marketing as well as cold source marketing.

Helped reps identify and market to special niche markets within their

clients and prospects. Updated, maintained, and marketed Agency website,

increasing traffic and exposure to double digit growth. Coordinated and

attended local industry events to help market the Agency and individual

reps. Created and distributed quarterly newsletter to communicate key

messages and news to the Agency, as well as daily email and print internal

communications.

11/03 - 10/08 New York Life Insurance Co.

New York, NY

Marketing and Communications Consultant

Responsible for communications design and distribution, newsletter

mailings, leads distribution, support, and customer service to the field.

Maintained intranet site. Planed and coordinated recruiting and sales

events/campaigns. Handled all administrative duties, invoice processing,

and record keeping. Point person for designing and maintaining inventory of

promotional items. Maintained Sales and Resource Guides. Managed the

translation and design process of materials into Spanish and Portuguese.

Worked with Products area in the generation of new materials. Maintained

inventory levels of all print materials. Developed and approved recruiting

and sales advertisement for the field. Created and distributed marketing

and promotional materials: banners, flyers, e-mails, and print

communications. Handled all administrative tasks for special projects.

Utilized advanced HTML, creative writing, and communications skills.

04/01 - 8/03 Associated Business Publications, International

New York, NY

Copy Editor/Listings Manager

Wrote, edited, and maintained all print and online advertisements for

Commercial News USA, an international trade magazine. Responsible for

database administration of all ad materials. Maintained all financial data

in Access. Provided upper management with financial reports in Access,

Excel, and Word. Updated media information kits for prospective clients.

02/98 - 04/01 Jobson Publishing, LLC

New York, NY

Continuing Education Processing Manager

Acting Administrator of Ceutrak database (Delphi system), responsible for

its maintenance, accuracy, and integrity. Provided upper management with

weekly/monthly/yearly analysis and accounting reports, and statistical

data. Managed day-to-day operations: training, supervision, and

productivity of data entry/clerical staff. Tracked all CME programs through

the accreditation process. Maintained all CE/CME program files. Developed

and maintained a Standard Operating Procedures Handbook.

Education

1996 - 2000 City College of New York

New York, NY

Marketing major with a specialization in Management and Administration

Special Skills

Technology skills: Excel, Word, Outlook, HTML, Lotus Notes, PhotoShop,

Dreamweaver, Access, PowerPoint, QuarkXpress, Corel Draw, WordPerfect,

FileMaker Pro, InDesign, Quicken, Structured Query Language (SQL), database

administration. Excellent typing (75 wpm), communication and leadership

skills. Motivated team player. Fluent in English and Spanish.

References Furnished Upon Request

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