Manager Hospital

Granger Kersten

**** ******** ****** ( BOULDER, CO 80305 ( 608-***-**** (

**************@*****.***

S

elf-driven and technically skilled Business Analyst known for prompt

execution, attention to detail, and strong ability to independently

overcome obstacles. Offers four years of experience implementing healthcare

software systems totaling more than $450 Million in Accounts Receivable for

clients.

Professional Experience

EPIC - VERONA, WI

Hospital Billing Implementation Manager June

2006 - May 2010

. Managing the implementation of software designed to coordinate

inpatient and outpatient hospital billing

. Coordinating and facilitating sessions to review the current client

operations to identify areas of improvement

. Driving implementation solutions on-site with client and developing

ongoing performance metrics to measure revenue cycle improvements

. Acting as a key member of the integrated implementation team of the

Electronic Medical Record at some of the nation's most distinguished

Healthcare organizations

. Supervising Go Live of several Epic customers including Kaiser

Permanente Hawaii, Premier Health Partners, and Sutter Health

. Collaborating and communicating on a daily basis with all levels of

internal and client organizations including hospital CIO and CFO

. Creating and leading training sessions of up to 100 people for both

client and internal initiatives

. In addition to client work, named to managerial and strategic roles in

internal growth initiatives including:

. Weekly Hospital Billing Implementation Division Meeting

Facilitator

. Financial Assistance Pod Coordinator

. Bed Charge Billing Pod

. Data Courier Pod

. Independent Audit Review Team

. Users Group Meeting 2009 - HB Focus Group Facilitator

Hospital Billing Application Manager - Altru Health Systems, 1/09 to 5/10

. Managed the successful reorganization of the billing office to a

Single Business Office Model

. Created and implemented workflows to improve reimbursement with

Provider Based Billing

. Managed consolidation of Charge Master

. After review of charging workflows, managed the implementation of new

charge capture processes that helped increase revenue by 10% in less

than one month

Hospital Billing Application Manager - Rady Children's Hospital, 7/08 to

10/09

. Supervised the successful conversion of over $37 million in Accounts

Receivable

. Identified and implemented new process for reviewing patient accounts

to maximize reimbursement

. Designed and built General Ledger used to extract trial balances on a

monthly basis

Hospital Billing Application Coordinator - Texas Children's Hospital, 7/06

to 8/08

. Built tools in the system to effectively streamline billing and

collection processes. These tools helped reduce AR days by over 25% in

less than one year

. Used Visio to document recommendations for over 20 different business

office workflows to improve both efficiency and end-user happiness

Education

IOWA STATE UNIVERSITY - AMES, IA

B.S. Business Administration, Major Finance with Distinction, 2006

Study Abroad, University of College Cork, Cork, Ireland, Spring 2005

Technology Summary

WORD ( EXCEL ( POWERPOINT ( VISIO ( WINDOWS (ALL)

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