Software Customer
Resume:
Victor Fitzgerald Lumsden
New York, Ny 10019
*********@*****.***
http://www.linkedin.com/pub/victor-lumsden/6/370/70
Education:
University of Central Florida
Orlando, FL
Graduated: May 2004
Bachelors of Science/Arts Management Information Systems
Professional
Experience:
Toptech Systems, Inc
1124 Florida Central Parkway
Longwood, Florida 32750
www.toptech.com
System Technologist II
A System Technologist II, is the primary resource for system support of
Terminal Management system (TMS5), TMS Host, Multiload, Toptech Data
Services (TDS) and other process control systems marketed by Toptech
Systems, INC. Working in a team environment I test, install, maintain and
support Toptech computer systems, predominately TMS5, now moving to TMS6.
. Examine data to determine accuracy and report findings to customers to
assist in daily balance sheet reporting.
. Direct technical teams in trouble shooting steps to take in order to
resolve issues.
. Assist in the training of entry level employees.
. Provide courteous and prompt technical services to site problems and
request.
. Maintain, install, troubleshoot, and support mission critical UNIX/LINUX
based petroleum process control and automation systems.
. Investigate customer problem(s) and determine a resolution of the
problem.
. Utilize various software tools to investigate and resolve problems using
UNIX, QNX, and GUI in house systems.
. Answer customer questions as to "how to use" Toptech software to
accomplish necessary business requirements.
. Work in a team environment to install, maintain and support Toptech
computer systems on a variety of platforms such as UNIX, QNX, and LINUX.
. Troubleshoot hardware and software problems that may arise.
. Document processes and problem resolutions.
Toptech Systems, Inc
280 Hunt Park Cove
Longwood, Florida 32750
www.toptech.com
Technical Analyst
A Technical Analyst, is the primary resource for system support of Terminal
Management system (TMS5), TMS Host, Multiload, Toptech Data Services (TDS)
and other process control systems marketed by Toptech Systems, INC. Working
in a team environment I install, maintain and support Toptech computer
systems, predominately TMS5, now moving to TMS6.
. Provide courteous and prompt technical services to site problems and
request.
. Maintain, install, troubleshoot, and support mission critical UNIX based
petroleum process control and automation systems.
. Investigate customer problem(s) and determine a resolution of the
problem.
. Utilize various software tools to investigate and resolve problems using
UNIX, QNX, and GUI in house systems.
.Work in a team environment to install, maintain and support Toptech
computer systems on a variety of platforms such as UNIX, QNX, and Linux.
.Troubleshoot hardware and software problems that may arise.
Embarq
Altamonte Springs, FL
March 2006 - August 2006
https://www.embarq.com/careers/opportunities.html
DSL Technical Support
. Responsible for assisting customers with DSL issues with the highest
service of technical support.
. Utilize various computer systems simultaneously; Access Care, Webpro and
Citrix Spice.
. Assist customers with new hardware and software installations such as
router and modem configurations through Command Prompt Telnet and web
browser configuration.
. Responsible for resolving customers issues and fully satisfying each
customer with one contact resolution.
Cingular Wireless
Orlando, FL
July 2004 - May 2005
http://www.cingular.com/about/careers/customer-service.jsp
Customer Care Specialist
. Responsible for resolving customers issues on their accounts and fully
satisfying each customer with one contact resolution.
. Utilize various computer systems simultaneously; Siebel 7, Citrix, to
assist customers with any disputes on their accounts.
. Answer inbound calls and handle customer's complaints in a professional
manner.
. Perform retention duties for customers who are wishing to cancel their
account.
University of Central Florida Orlando, Florida 32826
January 2004 - August 2004
Computer Support Specialist
. Troubleshot and resolved software/hardware issues
. Serviced PCs, laptops, and printers
. Updated software
Bank of America Trust and Banking Corporation Georgetown, Cayman Islands
Grand Cayman May 2001 - January 2002
IT Specialist
. Provided technology support
. Database entry
. Updated network connections
Skills:
Computer Skills
. Programmed in Visual Studio.NET
. Designed Entity Relationship Diagrams
. Programmed in C
. Designed Databases in Microsoft Access
. Programmed in SQL
. Microsoft Office
. Designed in Visio
. Unix
. Microsoft Word
. Designed WebPages using HTML
. QNX
. Linux
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