Customer Service Administrative Assistant

Elizabeth Keebler 512-***-****

**** ********* **** ***** ****, TX 78664 **********@*******.***

Professional Profile

I have over 10 years of Administrative Assistant experience through the US

Army, State of Texas and US Army National Guard. Highly skilled in managing

an office atmosphere, confidentiality situations, proficient with computer

programs, generating reports, participating on a team or on an individual

basis for projects and very motivated by providing the best customer

service.

Type 75 wpm MS Word Experience

MS Access Experience MS Excel Experience

Database Entry Experience Multi-Line Phone Experience

Customer Service Experience Time Keeping Experience

Monthly/Annual Performance Review Report Generation Experience

Experience Project Management Experience

Office Manager Experience Policy, Procedure and Regulation

IM (chat) Capability Enforcement/Implementation/Interpreting/M

PowerPoint (minimal) odifying Experience

Developing Design Plans Developing New Program Software to office

environment

Professional Accomplishments

Nightshift Supervisor

Implemented new duty schedules for staff

Implemented team work concept to staff

Boosted morale in staff

Implemented support Team Lead and Assistant Team Lead positions for both

shifts

Develop/Implement Policy and Procedures to staff and department

Project developer

Developed project of improving our client documentation system

Lead team in effort

Maintained and met timelines

Project was a success and was implemented across the campus

Liaison to field soldiers/units

Breeched the gap between our office and the soldiers out in the field

Trained field soldiers on promotion system

Developed a point of contact in my section for field units in order for

them to gain access to their records in a more timely manner.

Work History

Administrative Department of Family and May 5, 2008-Present

Assistant III Protective Services,

Austin, TX

Personnel Records US Army National Guard, May 1, 2006-May 1, 2008

Clerk Austin, TX

Administrative Austin State School, January 1, 2004-May 1, 2006

Assistant II Austin, TX

Patient US Army National Guard, June 3, 2004-Present

Administrative Austin, TX

Specialist

Education

HS Diploma Heidelberg American HS, 3 June 1998

Heidelberg, GE

References

References are available upon request.

Contact this candidate