Customer Service Manager

Sheritta M. Davidson

*************@****.***

***************@*****.***

Professional Experience

Lammensco USA Inc 07/08 – 03/09

Lammensco USA is an international company that sales high-end electronics.

Some of the inventory included Waterproof digital T.V, underwater cameras and

intercom systems for residential and commercial properties. I held the position of

Office Manager. This was a demanding position that I was dedicated to.

Although there was no overtime pay, my day didn’t end until the day's

assignments and projects were completed. The owner of the company lived in

Holland, and worked mostly in the Hong Kong Office. It was my responsibility to

manage the United States office/business. I worked very hard, and was able to

apply previous experience and knowledge to profit the company. My employment

did not last as long as I had planned, because the company moved to Florida. In

the short span of time I was with the company, I was able to learn more, and I will

apply this knowledge with my next employer. Below I have detailed my

responsibilities for Lammensco USA.

Executive Assistant to CEO/Office Manager (U.S.A Headquarters)

Payroll and Billing

Minor Accounting (QuickBooks)

Customer invoices

Credit Card and Customer disputes

Inventory (Placed orders for inventory, Inventory status. Stocking. Inventory database

management)

Customer Data-base management

Calendar and scheduling management

Travel Arrangements (Nationally and Internationally)

Shipping (Packaging and Shipping label processing. i.e. USPS UPS Domestic and

international)

Admin/Customer Service

Secretarial duties

Managed Web-site shopping portals

Minor Web-design

Created Contractor quotes

Created and Managed vendor and contractor accounts

Company Reports (Revenue. Inventory.)

Marketing and Advertising (Catalogs and Website, logos, and sales pitches)

Company and employee insurance coverage

Market research

Jordan Publishing 10/01-12/07

Jordan publishing is a company that printed material regarding Real Estate.

When I began working at Jordan Publishing I stated as a telemarketer. There was no

quota at the time, and all you had as a telemarketer was a list and a phone. My

performance was outstanding and my sales were high. Within 3 months was competing

with employees who had been with the company for 8 years plus. I was the youngest in

my department, and the first with a computer on my desk. With in a year and half, I was

promoted to the corporate office as a Customer Service Rep. From this position I was

promoted 2 more times. I made a big impact on Jordan Publishing. Some of my

templates, customer service process and techniques are still used today.

Executive Assistant

This position was fairly new when I was promoted. I was told what to

do, and expected to execute the task without any assistance. I created the

templates, created and maintained company files.

Created multiple reports using excel

Gathered and reported revenue information from different online databases

Minor accounting

-Handled banking accounts

-Accounts payable

-Invoices

Developed relationships with various venders

Created and managed vender files

Reviewed vender contracts

Clerical duties

Scheduling

Travel arrangements (limo, hotel, and flight, national and international)

Managed all meetings and conferences

Special project research (varied)

Minor Payroll

Personal asst.

Secretarial duties

Cancellations Manager

Fill-in Department Supervisor

Inbound customer service calls

Responsible for inventory of products returned

Developed a Cancellation Data Base

Data entry

Updated Customer Data base

Issued Credits (in database and to customer’s acct.)

Reviewed and dissolved disputes Aggressive customers were referred to me

Managed Customer Database daily

Customer Service Manager

In-bound Customer Service calls

Out-bound customer service calls

Email inquires (daily)

Customer website inquiries

Assisted customer with use of products (written and online)

Developed documents to assisted customers understanding of the companies product

Developed documents and templates that allowed customer service reps. to assisted

customers accurately and efficiently

Documents also allow a higher volume of calls to be attended to

Telemarketer

Sold Real estate material over phone

Created profitable leads – (resulted in returning customers)

Provided mentor service to my customers

Provided customer service to my clients

Created log-in templates for my clients

Training of new employees

Emergency Vet. Hospital 1998-2000

Assistant Manager of Front Office

Inbound Emergency calls

Triages

Filled prescriptions

Data Base Management (patient files and digital files)

-Data Entry

-Invoices/Billing

Clerical duties

Scheduling doctor appointments

Education

Gibbs College 2006

Job Corps 2000-2001

Accounting Certificate

Skills

I am a multi-talented person who can fit in just about anywhere. Aside from my

experience listed above, I am also a very fast learner, team player, confident, adaptable,

persuasive and always positive. I am proficient with Word, Excel, PowerPoint programs

on PC and Mac. I’m knowledgeable in QuickBooks, and can quickly learn to utilize and

Customer Service or Company used database. I am very organized and Creative. I type

bout 55-60 wpm. I have had the opportunity to work positions that are demanding with a

multitude of responsibility attached. As an executive asst, I did what was required, as a

manager I made sure the team ran smoothly and as a sales person, I reached quota and

went beyond.

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