Project Manager Management

Douglas R. Frye

**** ****** **. - **. *****, MO *3104 USA

*********@*******.*** • 314-***-****

SUMMARY

Business analyst with over 6 years of experience in requirements gathering, systems

analysis, process mapping, and reporting and documentation with a strong understanding of

structured analysis methodologies including data modeling, process modeling, and use case

analysis. Experienced in project management, the use of lean manufacturing and Six Sigma

methodologies, and the design, development, and implementation of business and

technology solutions with a deep understanding of project management cycles and

deliverables. Possess strong analytical, logical, technical, and communication skills that

have been used to successfully implement complex technology solutions in a wide range of

industries, including health care, pharmaceutical, aluminum, and food processing. These

solutions have been successful in maximizing business efficiencies and eliminating waste.

Proven track record for innovation, forward thinking, and self-motivation and possess strong

qualities such as being detail-oriented and able to work in a fast-paced environment.

EXPERIENCE

Business Analyst – BJC HealthCare, St. Louis, MO – 2009-Current

• Contract-based position in the Telecommunications department working on the Next Generation

Messaging Project which installed a 10 million sq. ft. private cellular network in conjunction with

Sprint

• Responsible for assisting, facilitating, and leading the transition from pagers to text-enabled

cellular phones at the BJC academic campus

• Project involved scheduling meetings and working in conjunction with department managers at

Barnes-Jewish Hospital and St. Louis Children’s Hospital in order to elicit business requirements

• Develop organized MS PowerPoint presentations for various departments to inform them of the

new messaging project

• Develop MS Visio flows and MS Excel documents which outline current process needs

• Identify existing applications and equipment that interface with the current paging system. This

includes automatic pages (such as alarms) and a variety of different paging systems that can be

initiated by the user, depending on their department

• Work directly with Project Manager to ensure that all current business needs are identified and

will be met with the new messaging solution

• Collaborate with IT leads and gather feedback about different potential technology solutions

• Gather the business requirements necessary for the creation of SQL tables

• Act as a liaison between the hospital departments, technology teams and Project Manager

• Contact industry peers who have made similar types of communications transitions for feedback

and guidance

• Assist project team in evaluating outside vendors for database and web interface needs

• Assist project team in ensuring that any potential messaging solution would be compatible with

the new cellular network

• Use MS SharePoint to upload documents for the project team and MS Project to track

performance and milestones

Senior Project Consultant – USC Consulting Group, St. Louis, MO – 2006-2009

• Work in conjunction with client management teams to develop and implement process

improvement initiatives

• Provide the client systems solutions, process improvement, quality function deployment, continuous

flow manufacturing and integrated supply chain management

• Evaluate a client’s operations and define activities that add value using process mapping, process task

analysis, detailed studies, variance studies, etc

• Eliminate non-value added waste in the clients’ business processes using lean manufacturing and six

sigma methodologies

• Develop unique and client-specific solutions and methodologies for leaner operations and increased

profitability

• Develop client-specific technology solutions to track and compile information for data analysis

• Integrating current client technologies, such as Oracle and SAP, with tailor-made solutions

• Responsible for the successful outcome of process improvement initiatives and their impact,

measurable accuracy and positive effect on bottom line profits.

• Improve several aspects of the clients’ businesses including scheduling, quality, yield, service, cost,

throughput, maintenance, and inventory management

• Work as change agent with many different client management and internal continuous improvement

teams for various projects, which have all ended successfully with all project deliverables and end items

being met or well exceeded

• Design operating report user interface and shop floor visual system to help drive continuous

improvement

• Provide project leadership, coordination, guidance and drive issue resolution

• Develop and implement business performance dashboards

• Develop project plans, budgets, and detailed schedules using time-management skills

• Report on project status through the use of metric tracking for schedule, cost, and resource allocation

against planned versus actual expenditures

• Proactively direct and assist project team in conflict resolution to seek and obtain a permanent solution

either through fact-finding and compromise techniques or when necessary by authoritative decision

making

• With a team of consultants, worked with on-site client management continuous improvement and black

belt team on the design and implementation of process improvement initiatives developed and

implemented for positive impact on process cycle time reduction, elimination of excess processing time,

the creation of ghant chart scheduling visibility for level scheduling, area 5S event for problem

identification and process waste elimination, the creation of standardized work instructions and best

practices for consistency, cycle time attainment and defect reduction

• A variety of experiences with different international clients creating a strong analytical and strategic

thinking base, combined with a greater view of the world

• Successfully designed and implemented key management system control programs for

various clients in dynamic industries such as aluminum manufacturing, high-density flooring, food

processing, paper, chemicals, pharmaceuticals, and distribution

• Facilitate complex decision-making and drive consensus at all organization levels

• Direct interaction with the client at all levels, from top management to production floor

• Strong client relations and negotiating skills

• Trained Reliability Centered Maintenance II Facilitator

Database Analyst – Survey Saint Louis, LLC, St. Louis, MO – 2004-2006

• Co-manage multiple US and State Congressional campaigns

• Collaborate with team to set campaign goals

• Develop standard operating procedures and troubleshoot as required for staff regarding specific

database issues

• Organize and manage multiple priorities and projects by using appropriate methodologies and tools

• Provide support for internal and external clients in analyzing data integration and exchange

between client data and main company database

• Develop/Modify reports to meet operational reporting needs

• Analyze data to create sales proposals targeting candidates and current politicians

• Assist with the continual process development within the data management group

• Coordinate phonebanks, door-to-door services, and literature mailings

• Promoted to Database Analyst from Campaign Coordinator

EDUCATION

University of Missouri – St. Louis

Master’s Degree in Business Administration

University of Missouri – Columbia

Bachelor’s Degree in Political Science – Minor Emphasis in Spanish

Universitat d'Alacant – Alicante, Spain

Study Abroad – Spanish Language

Christian Brothers College High School – St. Louis, MO

SKILLS

Technical – Mac & PC; Proficient in MS Excel, Access, Outlook, PowerPoint, SharePoint, Word, Project,

and Visio, as well as SQL, Novell GroupWise, MyTime, MySoft, and Clarity. Experience with various ERP

software systems, including SAP, as well as working to provide custom reporting systems to clients.

Language – I have an intermediate proficiency in Spanish, including vocabulary and grammar.

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