Customer Service Sales

Joshua Ferrado

*************@*****.***

Cell Phone 512-***-****

**** ****** ***** *****

Round Rock, Texas 78664

Educational Experience

Masters of Science in Criminal Justice

Texas State University

San Marcos, TX 78666

Planned Graduation Dec 2010

Bachelors of Science Criminal Justice 2008

Texas State University

San Marcos, TX 78666

Skills

. Research, analysis, writing and verbal communication.

. Synthesis of information

. Time Management

. Team Player

. Microsoft Office Products (Excel, PowerPoint, Word)

. 45-50 Wpm typing speed

Work Experience

Dates of Employment: May 2008-November 2008

Company Employed by: Target

Title: Cashier

Duties:- Completing sales transactions, stocking store shelves, and

ensuring that stations were readied for customers. I also cleaned and

ensured that the store maintained a neat appearance.

Dates of Employment: January 2005-August 2005

Company Employed by: Spherion (onsite at Dell Inc.)

Title: Senior Customer Service Assistant

Duties:-I assisted customers by telephone for out of warranty computer

repairs. I explained the various options available depending on the

product. Placed the repair order, checked on repair orders, and handled any

interruptions in the process. I also worked to resolve any issues that

customers may have had with the repair options, or completed repairs.

Recently completed the coursework required to earn a Masters Degree in

Criminal Justice, soon to complete my thesis. I am accomplished,

achievement-driven, and results oriented have an interest in:

Planning

Research

Data analyst

Data management

Information security

Loss prevention

Customer service

As part of working to complete my degrees I obtained many different skill

sets. I have learned how to research, analyze, process, and synthesize

data. The projects and assignments that taught those skills also developed

related traits. I have worked in teams, and lead teams to meet deadlines

and goals. Worked with professors, fellow students, and even city officials

to investigate, explore and solve problems.

I have worked in both office and retail settings, and have gained valuable

experience that has helped to shape my understanding of both work

environments. The skill sets gained from both fields are applicable across

the board to meeting the duties, goals, and objectives in any workplace.

Contact this candidate