Customer Service Engineer

Brian L. Wiles

*** ********* **** - ************, ** 40342 - 864-***-**** -

************@*****.***

Summary of Qualifications

Dedicated leader with widespread skills, teamwork experience and

demonstrated ability to train, manage and motivate team members to achieve

organizational objectives.

Professional Experience

Anderson Hardwood Floors, Clinton, SC

2004 - 2009

Project Engineer

. Implemented process changes that reduced bottlenecks and increased

production of the solids product by 15%, yield of the engineered

product by 3% and decreased the overall downtime by 8%

. Work directly with operators, supervisors and management to reduce

costs, increase efficiency and control time management in all

departments.

Production Supervisor

. Oversee the sanding, staining, UV top coating, grading, packaging and

shipping of various widths, lengths, thicknesses and species of

engineered or solid hardwood flooring.

. Oversee rework area to minimize waste and maximize yield using a Hasko

brand end tennoner.

. Manage 50 to 55 team members to maximize their abilities in safety,

quality and production.

. Propose upgrading or modifications to equipment for increasing

production and minimizing downtime.

. Keep track of employee time using the Kronos time system.

. Generate and post; daily, weekly, monthly and quarterly downtime and

production reports using Excel and Word documents.

. Since implementing and posting weekly housekeeping and safety audits,

recordable accidents decreased by 10%.

. Assure all preventative maintenance is being completed by operators.

. Schedule overtime as needed.

Cumberland Millwork and Supply, Bronston, KY

1997 - 2004

Supervisor

. Direct 8 to 10 employees in the production of stock and custom

millwork items for home interiors.

. Instruct employees in the safe operation and set-up of each piece of

equipment, including hand tools.

. Order all shop supplies including custom wood species and oversized

glued-up dimensional panels.

. Schedule overtime as needed to insure on-time shipments, 99% on time.

Customer/Sales Support

. Assist walk-in customers with order writing and/or new project

estimates.

. Create in-house orders and projected ship dates for sales orders from

4 out-of-state and 3 in-state sales representatives.

. Assist manufacturing as needed for on-time shipments.

Hourly Shop Floor Employee

. Construct custom projects as assigned.

. Assist in all departments - custom shop, door hanging, truck loading

and deliveries.

Quality Cabinets, Mt. Sterling, KY

1996 - 1997

Supervisor

. Oversee 10 to 13 employees in the production of kitchen and bath

cabinet component parts.

. Assist Italian engineers in the operation of, and de-bugging of, a new

fully automated machining center.

. Schedule and direct employees on 3 panel saws, 2 edgebanders and 1

edgefoiler.

. Schedule production for laminating vinyl of various colors to " MDF

cores

. Maintain safety and housekeeping standards.

. Recommend merit increases and promotions.

Hartco, Somerset, KY

1994 - 1996

Business Unit Developer

. Direct 20 to 25 team members in the production of hardwood flooring.

. Oversee panel ripping, sanding, machining, staining, top coating,

grading, defecting and packaging of 3" wide engineered wood flooring.

. Perform annual reviews with hourly employees.

. Insure all quality checks are being completed by operators as

scheduled.

. Work with quality auditors to maintain all processes are within

specifications.

Gamble Brothers, Louisville KY

1987 - 1993

Supervisor

. Direct 18 to 20 employees in a union environment

. Oversee the inspection, palletizing and shipping of final product.

. Oversee the panel sawing, edge banding, assembly, palletizing and

shipping of final product.

Sale/Customer Service

. Develop estimates for new products.

. Assist walk-in and call-in customers with order placement and/or order

tracking.

. Work with manufacturing to assure proper ship date.

Product Engineer

. Develop shop floor machining tickets for new products.

. Create detailed drawings of complex parts or sub-assemblies.

Education

Eastern Kentucky University, Richmond, KY

Bachelor of Science, Industrial Technology, specialization in woods and

metals

References

Available upon request.

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