Post Job Free

Resume

Sign in

Customer Service Management

Location:
Boulder, CO, 80302
Posted:
July 16, 2010

Contact this candidate

Resume:

Keith Workman

*** ***** ****** *** *

Boulder, CO 80302

abmcco@r.postjobfree.com

Cell 303-***-****

GOAL: To continue my career in distribution and logistics where my skills

and experience will serve as valuable resources

OFFERING: Confidence, Loyalty, Dedication, and Professionalism

QUALIFICATIONS:

.Computer savvy with numerous applications to include: SAP, TMS, Business

Objects, PeopleSoft, Kronos, Oracle, MRP, and Microsoft

.Passionate about achieving goals and maintaining standards of quality

.Hard working and reliable

.Set and exceed high expectations

.Excellent communication skills

.Interact well with all levels of personnel

.Organized, thorough, and focused; manage multiple priorities efficiently

.Service-oriented with reputation for excellence and a strong work ethic

.Three years DSD sales experience at the distributor level

EMPLOYMENT HISTORY:

2007-2010

UNIVERSITY OF COLORADO at BOULDER

Boulder, CO

Purchasing Supervisor, Material Management

.Material management for Facilities Management and Trades Group.

.Approval of all purchase orders, standing purchase orders and requisitions

for Facilities Management.

.Determine inventory levels for stocked items at warehouse.

.Negotiate price with vendors for direct purchase materials.

.Manage buyers for direct and indirect purchases.

.Manage three million dollar annual operating budget.

.Six direct reports.

2006-2007

COORS BREWING COMPANY

Golden, CO

Logistics Coordinator (contract)

.Communicated various moves with the transportation department plant wide.

.Provided customer service for carriers, distributors, and internal

customers.

.Assigned deliveries to containers.

.Maintained accurate yard report for all containers on the yard.

.Ensured that the correct vessel is at the proper location in a timely

manner.

2005

CONAGRA FOODS

Longmont, CO

Operations Supervisor

.Supervised up to 40 employees responsible for warehouse operations.

.Responsible for process improvements for entire supply chain and warehouse

flow

.Improved budget spending.

.Recruited new carriers for transportation needs.

.Responsible for all demurrage and carrier costs for plant.

2004-2005

FED EX FREIGHT

Grenada, MS

Operations Supervisor

.Supervised 30 employees responsible for warehouse operations.

.Responsible for leading associates to ensure customer satisfaction by

moving all shipments on time and damage free while observing company and

regulatory policies and procedures.

.Lead, educate and develop company associates.

.Plan daily manpower needs to ensure customers' freight is delivered and

picked-up timely and damage-free.

.Communicate with dispatch at various terminals and dock associates to

coordinate the movement of trailers and freight.

.Develop a plan for distributing break loads to achieve cut time goals.

.Monitor service freight in ensure cut time compliance.

.Monitor and analyze all opportunities to cut costs and improve

efficiencies.

.Assist customers with rate quotes, claim information and setting

appointments.

.Perform administrative functions such as printing delivery receipts,

manifest shipments on a trailer, billing freight bills, trace shipments,

etc.

.Provide clean and safe working condition of the facility and equipment.

.Monitor actual performance data and gather information for reporting.

.Identify freight moving at incorrect weight and classification.

2003 - 2004

COORS BREWING CO

Memphis, TN

Transportation Analyst

.Responsible for planning loads from the brewery to the distributor while

managing company's funds for department using TMS and SAP as the tools,

while also providing customer service.

.Planned transportation for up to 700 loads weekly, using over the road

tractor and trailer, intermodal, railcar, and export containers.

.Managed transportation budget of 15 million dollars annually.

.Provided customer service and solved customer concerns for over 100 Coors

distributors nationwide.

.Reviewed all demurrage bills for the Memphis plant.

.Prioritized all loads that were time sensitive.

2002-2003

COORS BREWING COMPANY

Memphis, TN

Inventory Analyst

.Controlled brewery inventory for BATF purposes, and prevented over aged

product.

.Monitored future demand to prevent out of stocks.

. Created stock transfers between plants to fulfill shortages.

.Cornerstone Project:

.Assisted on the implementation of SAP and RF Scanning in Golden, CO,

Memphis, TN, and Shenandoah, VA.

2000-2002

COORS BREWING COMPANY

Memphis, TN

Distribution Analyst

.Coordinated the storage, packing, and distribution of finished product.

.Ensured product is packed in appropriate containers to meet shipping

requirements.

.Monitored expiration dates and scheduled delivery dates to ensure

freshness

and maintain quality.

.Reorganized inventory/shipping schedules as necessary to maintain

freshness.

.Created and maintained loading diagrams and scheduled deliveries to meet

account requirements.

.Responsible for ensuring all shipments were in compliance with federal and

international guidelines.

.Coordinated special inventory needs and promotions with accounts to

ensure complete satisfaction.

.Processed billing to distributors/retail customers; resolved account

discrepancies in a timely manner.

1995 - 2000

COLUMBIA MID-STATE COORS DISTRIBUTING

Columbia, TN

Warehouse Manager

.Hired, trained, and managed 20+ team members.

.Coordinated loading and delivery routes for Columbia branch, as well as

for sister branch.

.Monitored regular inventory and product promotions for individual

accounts; created and maintained delivery schedule.

.Interacted with accounts to document inventory, take new orders, and

discuss new/problem products.

EDUCATION:

1994 - 1996

COLUMBIA STATE COMMUNITY COLLEGE

Columbia, TN

Business Administration

2001-2003

Southwest Tennessee Community College

Memphis, TN

Business Management

MILITARY EXPERIENCE:

1992 - 1994

UNITED STATES ARMY

Ft. Stewart, GA

Automated Logistics Specialist

Honorable Discharge



Contact this candidate