Technician Service

Wayne M Perrucci Jr.

*************@*******.*** / 609-***-****

** ********** **, *************, ** 08648

SUMMARY

An Expert in Technical Support, with 8 years professional experience.

Proven ability to rapidly troubleshoot, diagnose, and resolve complex

technical issues pertaining to both hardware and software. Ability to

manage all phases of IT projects, from needs analysis and requirements

definition, to vendor selection and implementation.

EMPLOYMENT HISTORY

DataStage Support\ Administrator\ Developer

2006 - 2009

Merrill Lynch \ Tekmark Global Solutions - Hopewell, NJ

Administered, deployed and developed ETL programs for a large-scale, Data

Warehouse projects.

. Provided on-call support and problem solving for ETL production

interruptions on all projects.

. Designed DataStage jobs using SQL queries to extract data from flat

files, XML files, and DB2 and Oracle Databases, transformed data using

the Data Stage engine, and loaded using either DataStage or Oracle load

scripts.

. Managed Metadata for ETL processes through DataStage Manager to develop a

redundant backup for DBA group

. Supported ETL process using Datastage Director, to locate and resolve

issues more quickly then developers using scripts.

. Managed releases to different development, test, and production

environments with DataStage Version control.

. Worked extensively to design the schedule for nightly and weekly runs of

the ETL jobs, and Created JILs for Autosys to increase run speeds

. Collaborated with DBA group to improve speed of queries used in ETL jobs.

Senior Desktop Support Analyst

2000-2005

Electronic Trading Group - New York, NY

Managed team of technicians and contracted outside vendors to ensure high-

availability of information systems in NY headquarters and remote offices.

. Led 6-person team responsible for network infrastructure, desktop

support, and incidents and outages, while proactively mentoring team

members to deliver continuous service improvement.

. Administered mixed WinNT / Windows 2000 Enterprise, including PDC/BDC,

WINS, DNS and various servers with one-way trusts to ensure secure

manageability of remote sites.

. Served as RealPlayer Server administrator.

. Rolled-out server-side products including Symantic, Veritas, AT, ARCServ,

Instinet, and others.

. Rolled-out Norton Ghost images for laptops and workstations to streamline

desktop support.

. Covered help desk providing for level 3 support, remotely troubleshooting

a wide range of business critical financial applications such as

Bloomberg, Redi Plus and ILX

. Provided support for remote Citrix and VPN users.

. Remotely administered customer pc's using PC Anywhere and VNC.

. Built-out complete infrastructure to make eight new remote offices

production-ready, including cabling and patch panels, Cisco router,

switch installation and line turn-ups.

. Oversaw the communications systems across 15 offices, including analog

and digital lines for PBX and Centrex systems, (Toshiba, Aventis, Merlin,

POTS lines)

Service and Engineering Technician

1997-2000

Rudolph Research Analytical, Flanders, NJ

Performed on-site technical service as well as in house service and

certification of Polarimiters and Refractometers

. Managed NIST certification of standards and repeatable reading accuracy

. Provided support for all phases of system deployment, from development

through productiion at customer sites.

. Performed primary, in-house technical support.

. Provided field customer support for Bristol-Myers Squibb, Johnson and

Johnson, Schering Plough and others.

. Evaluated and recommended solutions to ensure continuous process

improvement and customer satisfaction.

. Engineered and built control circuits for light wave filters.

Regional service Technician

1996-1997

NBS Personalization Systems, Paramus, NJ

Performed on-site technical service of card embossing/printing systems in

healthcare and banking facilities

. Performed in-house and field electro-mechanical and software support of

embossing equipment.

. Provided technical support assistance for field technicians nationwide.

Education

. TCP/IP Networking and Troubleshooting, Globex

. Telecommunications Concepts and Protocols, Globex

. Aptech Computer Education, Princeton, NJ

. Graduated with certificate in Microsoft Networks

. Devry College of Technology, Woodbridge, NJ

. Graduated with Electronics Technician Certification and honors 3.8 GPA

. MCP Windows NT 4.0

. Electronics Technician Certification

Contact this candidate