Engineer Manager

Guillermo Vidaurre

****N Mason Chicago, Illinois 60634 773-***-**** *********@*****.***

.

EMPLOYMENT

****-******* ******* ********, ******* & Strawn LLP

• Manage Active directory firm wide and upgraded to 2008 Active directory firm

wide.

• Manage multi-location datacenters utilizing windows 2000, 2003 and 2008

operating systems..

• Manage servers, switches and data center equipment. All equipment needs

to be operational at all times.

• Manage server consolidation project firm wide. Upgrade servers to windows

Server 2008 or convert server to VMWare virtual server if possible.

• Rack, configure and support new servers. Install OS, configure server and

switch ports.

• Attend mandatory network downtime to patch servers firm wide with

approved security patches. Also fix hardware server issues before downtime

window is over.

• Analyze, approve and deploy all security patches. Keep virus application up

to date to maintain servers and desktops secure...

• Implemented WSUS firm wide to manage and protect desktops firm wide.

• Provide tier 1 and tier 2 technicians with network support.

1999-2006 Technical Support Tier II, Winston & Strawn LLP

• Provide quality technical support and service with a high degree of customer

service and technical expertise.

• Investigate, troubleshoot, and resolve second level computer software and/or

hardware problems.

• Isolate re-occurring technical or training issues in order to proactively

address customer problems.

• Prevent loss of customer functionality with regular maintenance on

workstations.

• Provide support and training assistance as needed for new product rollouts.

• Ensure customer satisfaction by reviewing and performing follow-up (email or

telephone) on open/closed tickets.

• Provide weekend and after-hours pager support as required by the position.

1997-1999 Computer Technician Support, Sachnoff & Weaver, Ltd.

• End user consultant for 300 users including lawyers and secretaries in a

variety of applications.

• Troubleshoot hardware (replacement of net cards, addition of memory, etc).

• Responsible for maintaining hardware inventory and laptops available for

remote use.

• Installation of software. Assisted in migration from Windows 3.1 to Windows

95.

COMPUTER SKILLS

Operating Systems:

• • Windows XP

Windows Server 2000

• • Windows Vista

Windows Server 2003

• • Cisco IOS

Windows Server 2008

Software Applications:

• • Citrix Metaframe.

Microsoft Office 2000 and 2003

• • WSUS

Shavlik Netchck

• • VMWare

HP Insight Manager

EDUCATION

June 2005 Completed: Network + Certification.

April 2004 Completed: Integrating Wireless Networks.

March 2002 Completed: Understanding Networking Fundamentals.

1996 DePaul University, first year of Master’s Degree in Computer Science.

June 6 1995 National-Louis University, Bachelors Degree in Computer

Information Systems and Management

LANGUAGES

Fluent in Spanish

REFERENCES

Available upon request.

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