Customer Service Management

Maha Qizilbash

***** ******* **** ***** ********, MI 48170

**********@*******.*** ? 734-***-****

OBJECTIVE

Business IS Professional with extensive experience in Project Coordination,

Event Management, Report-Writing and Web-design. Seeking an opportunity

that can leverage my skills, education and experience to be able to execute

projects effectively. A motivated, detail-oriented individual with

demonstrated success to drive programs to completion. Permanent Resident -

authorized to work in the U.S.

WORK EXPERIENCE

Suriya Incorporated, Southfield, Michigan

Sep 2008 - Present

Assistant Manager

. Overall management and development of the franchise

. Forecasting, inventory management and merchandising

. Ensuring prompt reconciliation of franchise paperwork

. Ensuring prompt, efficient and courteous customer service

. Managing Human Resources and Accounting Departments

. Continuous improvement & cost reduction activities

. Developing new customers and opportunities

The Indus Entrepreneurs(TiE), South Asia Chapter

Sep 2005- Nov 2007

Executive Coordinator

. Managed the office of TiE South Asia Chapter and was responsible for

coordinating projects with CEOs and Industrialists in TiE Chapters

worldwide.

. Maintained a database of all the members of the non-profit.

. Organized seminars and workshops and other entrepreneurial events to

raise awareness of entrepreneurship.

. Organized business plan competitions and mentor sessions of young,

budding entrepreneurs with success stories to inspire, motivate and guide

them.

. Comprehensive experience in report writing, recording minutes and event

details and updating company website on a regular basis.

. Website Development & Management on a regular basis.

Watershed Packaging Ltd, Leeds, United Kingdom

May 2001- Jan 2005

IT Administrator

. Web Designing, Web Development and Website Management.

. Working with management to create presentations for training and

development.

. Sales & Purchase Invoicing and Accounts Management through Sage

Accounting 100.

. Extensive use of Microsoft Office for internal and external documentation

including brochures and catalogue design for marketing and sales.

. Writing reports and creating written material for website and marketing

material such as catalogues and brochures.

EDUCATION

Bachelor of Science in Business Information Systems

Graduated with Honors 2005

Leeds Metropolitan University, United Kingdom

Michigan Teaching Test Certification (Basic Skills):

Completed 2010

SKILLS

. Team working

. Excellent communication skills

. Strong work ethic

. Customer Service

. Coordination and Event management

. Great writing skills. Have always been interested in writing from

articles, short-stories and poems to reports.

. Expert IT Skills: Microsoft Word, Excel, Access, Publisher, Dreamweaver,

Frontpage, Basic Java Programming, JavaScript, Visual Basic and Oracle,

HRIS.

. Fluent in English, Urdu, Hindi and Punjabi.

ACHIEVEMENTS

. Student of the Year - School of Information Management Leeds Metropolitan

University (2002-2003)

. Vice President of Leeds Metropolitan University International Student

Committee

. Web Designer for Park Lane College and Watershed Packaging Ltd, Leeds UK

REFERENCES AVAILABLE ON REQUEST

Contact this candidate