Customer Service Manager

SUMMARY OF QUALIFICATIONS

Ambitious and versatile professional with strong track-record of delivering

top performance. Possess large spectrum of experience in Financial,

Statistical and Marketing Analysis, Financial Reporting and Business

Administration. Can undertake difficult mandates and meet tight deadlines.

Personal qualities include: positive, responsible, self-starter, proactive,

adaptable, good problem solver, and driven. Other skills include:

. Report and Process Automation

. Creation of reports, procedures and templates

. Statistical Analysis

. Financial Reports

. Operational and Quantitative Modeling

. Measurement of Productivity and Process

. Technical Analysis

. Economic and Financial Indicators

. Microsoft Office (Advanced Excel and Access)

. Project Management

. SAP, SPSS

. Basic programming in Basic, C and HTML

WORK EXPERIENCE

2005 - Present Commercial Industries, LLC. Miami, FL

Financial Analysis and Reporting Manager

. Responsible for managing financial analysis projects and statistical

studies

. Supervise, prepare and review the internally prepared financial

statements.

. Responsible for maintaining and updating the company's financial

reporting policies and procedures.

. Draft earnings releases, expenses and other relevant communications to

outside stakeholders and executives in the company.

. Analyze information from variety of sources to track and report revenue

data.

. Provide support to management in determining the future value of proposed

business acquisitions.

. Ensure timely and comprehensive external reporting requirements for

multiple divisions of the company.

. Prepare material for quarterly earnings.

2008 - 2009 Corinthian Colleges, Inc Hialeah, FL

Adjunct Instructor/Part-time temporary

. Teach college level Mathematics.

Design an appropriate class curriculum for students with different needs.

2001 - 2005 A.C. Nielsen Marketing Research Miami, FL

Marketing Research Associate

. Conduct market research to determine customer needs and impressions of

goods and services; design survey instruments and coordinate the

collection of data; compile information, analyze results and prepare

reports setting forth customer attitudes and trends and appropriate

marketing recommendations and conclusions. Analysis of sales trends to

determine performance of publicity.

. Develop, coordinate and participate in various marketing research

activities to identify customer preferences and attitudes and to enhance

products and services.

. Process audits and collection of data for marketing research.

. Validation of data to ensure quality of information.

WORK EXPERIENCE (Continued)

1997 - 2000 Telecom Italia - Entel S.A. La Paz, Bolivia

Product Manager / Marketing Analyst

. Execution and tracking of marketing fundamental concepts as they pertain

to product development.

. Responsible for the development and management of wireless phone products

and services, account and project management, pricing, marketing research,

publicity and training of the sales force and customer service personnel.

. Managed the development of Marketing Studies, Public Opinion Analysis and

Statistical data.

. Analyzed service effectiveness of such telecommunication services.

. Participated in the introduction of new telecommunication services and

products to the Bolivian market.

EDUCATION

1998-1999 Harvard Institute for International Development - UCB . La

Paz, Bolivia.

Masters in Business Administration.

1993-1996 New Jersey Institute of Technology, Newark, New Jersey.

Bachelor of Science in Statistics and Actuarial Science.

Minors in Quantitative Economics and Applied Mathematics.

. Dean's List. Fall 1996.

1991-1993 Bergen Community College, Paramus, New Jersey.

Mathematics Program.

Honor's List. Spring 1992.

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