Customer Service Manager

Phillip W. Hall

*** ******* *****

Moore, SC ****9

Home: 864-***-**** Cell: 864-***-****

E-mail: ************@*****.***

SUMMARY OF QUALIFICATIONS

Multiple task oriented professional: Searching for a career in an

environment that I can use my years of experience to help any business meet

its desired goals. Qualifications consist of managing employees in

different departments and leading by example. Ensured the execution of

safety, security, and developed safety and operational policies.

Experienced in different areas of business operations including purchasing,

invoicing, shipping, receiving, software installation, spreadsheets, word

processing, presentations, photo design software (Photo Impact), Microsoft

Dynamics Great Plains reports, Crystal Reports, and computer maintenance.

Knowledge of Microsoft Dynamics Software, PLC's and SCADA (Supervisory

Control and Data Acquisition) programs, which is a computer system

monitoring and controlling process.

WORK EXPERIENCE

Inman-Campobello Water District 1977- June 30,

2009

22 Employees, with approximately 11,000 customers

Director of Bottled Water 2007- June

30, 2009

Responsible for all aspects of the new Bottled Water Facility to include:

Set up operation of Bottled Water Facility as well as contacting potential

customers, designing labels, printing labels, operating bottling equipment,

packaging product and delivering to customers. Responsible for PLC's,

SCADA, computer operations in office and safety presentations.

Bottling Water

. Secured license to sell and operate Bottling Facility.

. Purchased best labeling equipment to fit the ICWD budget.

. Negotiated best price for labels, bottles, caps, boxes and other

bottling supplies.

. Set up Great Plains (invoicing/purchasing) software to handle new

inventory.

. Created spreadsheets to submit to accounting to record sales and

samples issued.

. Developed labels using photo software and created ads for promoting

product

. Contacted potential customers to introduce design and sell the

product.

Computer Technician

. Responsible for network computers, creating reports in Crystal

Reports, installing new software, printers and other responsibilities

pertaining to computers.

. Made sure SCADA, PLC's and Security Access equipment is working

properly.

Operations Manager 2002-2007

Responsibilities of previous position as Operations Manager along with

added duties and training.

. Presented safety meetings and investigated employee accidents.

. Maintained security software for office and remote sites.

. Received the meter department in 2005, consisting of 4 employees.

. Directed department to achieve more work and eliminate

overtime.

. Drafted policies for safety shoes, telephone usage, un-metered fire

line usage and cross connection.

. Trained to be versatile in front office procedures, as needed.

Interim General Manager 2001-2002

Performed all duties of the General Manager under the direction of the

Board of Commissioners. Supervised all departments which included front

office, billing, maintenance, construction, contractors, water quality,

engineering graphics, and inventory control. Evaluated the District's

needs and formulated long and short range plans pertaining to finances,

construction and polices. Conducted board meetings. Monitored governmental

actions in regards to water utilities.

Operations Manager 1992-2001

Managed and organized work detail for maintenance, construction,

contractors, water quality, inventory control, pump stations, and

engineering graphics. Operated and managed software for inventory (Great

Plains), SCADA (Wonderware), Cross Connection and Hydrant Maintenance

(XC2). Maintained and updated policies on Department of Transportation

issues, Emergency Preparedness and Lab Operations. Covered details of

General Manager's position when the General Manager was out of the office.

. Developed spreadsheets for different departments to monitor fuel,

mileage, maintenance records, power and participation fees.

. Created documents in word to be used for reporting lab results to

SCDHEC.

. Modified documents in Great Plains software for invoices and purchase

orders.

Inventory Clerk/ Customer Service Technician 1988-1992

Purchased and issued items for inventory, performed maintenance on meters,

responsible for Cross Connection Control, handled customer service

problems, checked leaks, monitored pressure in system, backup meter reader,

and collected samples for bacteriological monitoring.

Meter Reader/Water Quality Technician 1982-1988

Read meters, performed maintenance and tested meters, cut off service for

non-payment. Responsible for collecting samples for bacteriological

monitoring, Cross Connection Control and handled customer service issues.

Meter Reader 1977-1982

Read meters, performed maintenance on meters, made water taps, cut off for

non-payment, and handled customer service problems.

Johnny Blackwell Alignment

Worker 1976-1977

Rotated and balanced tires. Performed brake replacement and repair.

Lyman Printing and Finishing

Gray Tender 1973-1976

Worked in roller print department. Helped set up printing machine and

maintained color to print designs on cloth. Installed printing rollers,

color and cloth. Quality control, inspected finished product.

Inman Mills

Creeler 1972-1973

Loaded small spools of string onto rack to be transferred to larger wheel.

CERTIFICATION AND SKILLS

A Water Distribution Operator

D Water Treatment Operator

Microsoft Dynamics Great Plains Business Software, Cross Connection

Control

PowerPoint, Word and Access, Wonderware (operations management

software), Specter 911 and Modbus PLC

Knowledge of civil engineering principles as applicable to water

systems

Knowledgeable of policies, laws and regulations affecting water

systems

EDUCATION

1976 Spartanburg Technical College, Spartanburg SC

Associates Degree in Business with a Major in Accounting

1973 Chapman High School, Inman, SC

COMMUNITY INVOLVEMENT

Board Member - The Children Shelter of the Upstate

FBNS team Director for Super Church at Spartanburg County

Children's Shelter

Member of Spartanburg County Fire Prevention & Protection

Advisory Committee (1997-2000)

2001 Chairman, Spartanburg County Water Managers

Association

President of the Bush Farms Homeowners Association

REFERENCES

References and recommendations are available upon request

Contact this candidate