System Administrator

Kevin Scott Shafer

*** ******** **.

Troy, Michigan 48083

248-***-**** (H)

248-***-**** (M)

Objective

To continue to challenge and increase my technical skills in PC support,

server administration, and AS/400 system administration.

Work Experience

Desktop Support Coordinator

8/2001 - 5/2009

General Fasteners

Livonia, Michigan

Responsible for new builds, reconfigurations, hotfix applications and

hardware repairs on all desktop and laptop PCs for entire corporation.

Supported remote users providing nearly next day repair of broken laptops

and printers utilizing urgent next day shipping. Responsibilities included

maintaining all user accounts in Lotus Notes, MS Active Directory and AS400

systems. Administered Lotus Notes. Performed backup and recovery of all

AS400 and network servers. Configured and maintained all printers which

included ordering parts and supplies.

PC Support Specialist

8/1999 - 8/2001

Cooper Standard

Auburn Hills, Michigan

Responsibilities included system administration for Novell/Groupwise and

AS/400 servers. PC support specialist installing, configuring, and

supporting 100 user desktops running Windows 98 and the Microsoft Office

suite attaching to Novell and Microsoft servers.

Systems Administrator

Elopak

10/1998 - 8/1999

New Hudson, Michigan

Contracted System Administrator services in support of conversion from

Pansophic to BPCS manufacturing software. Provided extensive query and

security profile support for transition to new applications.

05/1998 - 10/1998

Systems Administrator

Indecon

Southfield, Michigan

Contracted Systems Administration services in support of Shore Bank in

Grosse Pointe. Provided daily operation, troubleshooting, and

documentation services.

01/1998 - 04/1998

System Programmer

Kmart Corporation

Troy, Michigan

Responsible for systems administration and security for Kmart Distribution

Centers AS/400 systems. Help desk support, creating user profiles and new

devices.

1994 - 1998

Information Systems Administrator

IDN Hardware Sales Inc.

Livionia, Michigan 48151

Responsible for all aspects of information systems administration utilizing

AS/400-****-*** platform. Performed installation and maintenance of all

computer systems including remote networks, controllers, remote access

modem connectivity, and PC configuration, software and hardware

installation, and local device connectivity. Responsible for relational

database query report creation and generation utilizing AS/400 Query 400,

MS Access, Visual Basic and MS Excel.

Kevin Scott Shafer

775 Troywood Dr.

Troy, Michigan 48083

248-***-**** (H)

Work Experience Cont.

Computer System Operator- IBM AS/400, IBM 4381

Diversey Corporation

1989 - 1994

Livionia, Michigan 48150

Responsibilities include system performance monitoring, abnormal end and

restart functions, job scheduling, device configuration and installation,

print and tape operations, system backups, and help desk assistance.

Operating Systems and Tools

Novell, OS/400, Windows95, Windows 98, Windows NT 4.0, Windows 3.,

DOS 6.2

Netscape, MS Office, MS Access, Visual Basic,

Query 400, AS/400 Command Language, JES2, OS

JCL

Professional Training

PC Training

System Administration NT 4.0

Cytix Metaframe

PC Hardware Maintenance and Repair

Windows 3.1

Beginning, Intermediate, Advanced Microsoft DOS

Intermediate Microsoft Word

Intermediate Microsoft Excel

AS/400 Training

Communications Workshop

Query Workshop

Performance and Tuning

Security

Work Management

Operations

Programming Languages Training

Assembler, Cobol I & II, Fortran IV, RPG

Education

A. S. Computer Science

Henry Ford Community College

Dearborn, Michigan (June 1989)

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