Project Manager Real Estate

Thia Hendrix

**** **** ****** ***** ? San Ramon, California 94583 ? 925-***-**** ?

**********@*******.***

Project and Business Manager

Dynamic, results-oriented Project and Business Manager with exceptional

background in the real estate industry and proven expertise in

implementation management, release management, and project management.

Proven leader with the ability to create key relationships with management,

staff, and clients necessary to manage multi-site product lifecycle

projects. Ability to develop project timelines and utilize cross-

functional teams to ensure the completion of projects under time and

resource budget. Expertise in profit and loss management and the analysis

of metrics to identify areas of needed improvement and develop applicable

solutions. Exceptional leader that utilizes a caring, empathetic approach

with real estate clients to understand needs and locate ideal properties

that help them achieve their goals. Outstanding skills include operations

management, multiple project management, strategic planning, and

organizational.

Core Competencies

Dynamic Project Management ? Budgeting/Metrics Analysis ? Client Relations

Negotiation ? Strategic Planning/Change Management ? Licensed Realtor

Project Cycle Management ? Verbal/Written Communication ? Needs Assessment

Professional History

Season of Restoration (SOR), San Ramon, California (2006 to Present)

Manager of Operations

Direct all essential functions for a small business that identifies,

purchases and renovates real estate to create profitable assets for rent or

sale. Utilize real estate expertise to identify & investigate properties,

determine potential uses & needed rehabilitation develop budgets and

spearhead the acquisition process. Assume essential management functions

including accounting, budgeting, and monthly profit and loss reviews to

determine success and areas of needed improvement within the organization.

Oversee the management of properties by ensuring timely maintenance, budget

administration, vendor relations, contract negotiation, and the management

of land use and development issues. Additionally provide expert guidance to

real estate buyers to identify properties for purchase.

Key Skills & Accomplishments:

. Apply exceptional background in business & operations management to

identify new business opportunities and analyze existing processes to

reduce operational costs and increase efficiency.

. Recognized for exceptional ability to manage multiple projects and

ensure their successful completion under a time and resource budget.

. Establish key relationships with clients by linking individuals with

the most appropriate properties and services in a timely manner.

. Improved occupancy rate from 80% to 97% by bettering property

appearance and highlighting applicable services for small business

owners.

. Provided support and guidance to clients in purchasing homes ranging

from $200,000 to multimillion-dollar homes throughout the Bay Area by

analyzing market trends and addressing buyer needs.

. Invokes expert knowledge of the real estate market & trends to provide

comprehensive support to buyers through all phases of the sales cycle

and offering service that meets and exceeds client expectations.

Analysts International/Wells Fargo Bank, San Francisco, California (2005 to

2006)

Implementation Consultant

Managed multiple projects including overseeing new and existing customer

implementations for the online merchant division under a time and resource

budget. Established key relationships with management and external

stakeholders by presenting comprehensive project summaries and test

results. Innovated and implemented projects for the testing of credit card

programs by overseeing cross-functional teams and making certain that teams

completed projects before timeline markers.

Thia Hendrix

Page 2

Zebra Technologies formerly Navis, LLC., Oakland, California (2002 to 2004)

Project Manager/Software Release

Managed a staff of two directly reporting employees and project teams of

eight to twelve individuals by establishing project goals and making sure

goals are met under a time and resource budget. Organized release efforts

of multiple software development teams on mission critical projects with

accelerated time schedules. Assessed project status and recommended areas

for enhanced productivity. Provided world class software development and

support for software releases by forging relationships with engineers, QA,

and technical directors. Innovated and implemented software product life

cycle and release management strategies by establishing cross-functional

teams, developing strategic plans, creating project plans, tracking project

progress, and budgeting software releases. Facilitated open lines of

communication between senior executive managers and the vice president of

engineering to refine products and develop metrics reports. Leveraged

project resources to maximize revenue and minimize organizational expenses.

Created and implemented organizational processes to streamline product

creation and promote more consistent results between departments.

Identified areas of improvement developed applicable solutions to increase

efficiency and productivity. Managed both domestic and international teams

by remaining current on applicable market trends. Researched and resolved

escalated issues efficiently. Managed conflict resolution tasks.

Key Skills & Accomplishments:

. Drove the resolution of high-priority issues raised by production.

. Championed efforts to minimize exposure, introduce change management

strategies, and mitigate risk on the project.

. Developed metrics processes and actively analyzed progress on a

regular basis to provide project assessments and performance

assessments of teams.

. Applied exceptional knowledge of the product lifecycle to the creation

and publishing of product lifecycle documents including phase

transition reviews, tracking metrics, and product launch plans.

. Established and implemented the Change Control Team designed to ensure

the timely notification and effective communication of requests to the

applicable teams and managers.

Clarify eBusiness Applications Amdocs, San Jose, California (1996 to 2002)

Project Manager (2000-2002); Customer Care Specialist/Project Coordinator

(1997-2000); Region Sales and Service Coordinator (1996-1997)

Directed project teams in completing projects on time and on budget while

balancing flexibility and structure. Created and updated project records as

well as executed project work plans. Managed the full software lifecycle

including localization projects. Ensured compliance with project standards.

Key Skills & Accomplishments:

. Led efforts to increase team productivity and identify areas for

process improvement.

. Maintained the integrity of all project documents and status reports.

. Allocated team resources and leveraged team members' expertise in

proper areas.

Education

Bachelor's Degree in Business Administration-Focus: International

Management

Loyola Marymount University, Los Angeles, California (1992)

Professional Related Skills

. Microsoft Excel, Word, Access, Visio

. Microsoft FrontPage

. Microsoft Project, Microsoft Publisher

. HTML

. Photoshop

. Quickbooks

. Sharepoint

. Clarify Product Suite, CRM

. eCommerce

. Agile

. CORBA

. XML

. Java

. J2EE

. SCRUM

. Software Development Life Cycle (SDLC)

. B2B

. Adobe Acrobat

. EDI

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