Sales Project Manager

Manoj Kumar Linga

Phone: +1-416-***-**** Email: ***************@**.***

CRM Functional Consultant (BA)/ Business Systems Analyst (BSA)

Summary

Decisive, action-oriented, dependable and results-focused professional

offering over 10 years of experience in Sales, Marketing, Business Analysis

and Consulting with last 6+ years focused on PeopleSoft CRM implementation

projects as a Business Systems Analyst, Functional Consultant, and Onsite

Coordinator. Management graduate from Center for Management Studies, JNTU,

Hyderabad and a Bachelor's degree in Computer Science.

Specialties

. Worked as a Functional Consultant in two full life cycle PeopleSoft

CRM implementations

. Over 2 and half years of experience at client location with North

American Customers

. Modules worked on: Marketing, Telemarketing, Sales, Support and Order

Capture

. Excellent Client facing skills

Experience

Company Name: Syntel Inc, Toronto, Canada

Project Lead - PeopleSoft CRM Functional

September 2009 - present

Project: Support for PS CRM 8.8 application implemented at John Hancock

Retirement Plan Services (a division of Manulife Financial)

Role: Lead BSA onsite

Technologies Used: PeopleSoft CRM 8.8, PeopleTools 8.49, mInstitutional

(application that supports PeopleSoft CRM over Blackberry)

Responsibilities:

. Act as the liaison between the Business and IT and be the driver of

business requirements through the Systems Development Lifecycle

. Review business requirements and business requirements scope and

provide feedback with regards to clarity, consistency, conciseness,

completeness, complexity

. Translate business requirements and solution into a Specification

Plan which includes traceability

. Collaborate with Developer / SA throughout the analysis and design

process

. Provide an estimate of analysis, DFS and support effort

. Review and sign-off QA Test Requirement/Test Plan (i.e. Test

Scenarios). Raise to the lead QA and Project Manager issues with

the QA artifacts that are not complete and/or comprehensive

. Support QA during test planning and testing (e.g. answer questions,

clarifying defects, update DFS). Depending on project and resource

availability, perform the role of a QA Lead/ QA Tester through out

the Project

. Attend to Production support tickets and delegate technical

activity to Developers

. Provide "ramp-up" guidance and direction to new BSA members joining

the project

. Identify project and design issues / risks to the PM, SA,

Development Lead

Company Name: Nityo Infotech Services Pte. Ltd, Singapore - On contract

with IBM

Senior Software Consultant - PeopleSoft CRM

May 2009 - September 2009

Project: Product development to design and develop extensions between IBM's

data management tool and PeopleSoft CRM 9.0 - Sales, Support and Order

Capture

Technologies Used: PeopleSoft CRM 9.0, PeopleTools 8.4x

Responsibilities:

. Analyze the requirements of business objects which require to be

archived - primary records, context & reference tables

. Build Functional design documents for Transactional data archive and

restore

. Build functional, system, 3rd party validation and certification test

plans

. Module Configuration and Data creation for all scenarios

. Test developed solutions based on test plans

Company Name: Satyam Computer Services Limited, Hyderabad, AP, India

Functional Consultant & Module Lead - PeopleSoft CRM

February 2005 - April 2009

Project: Implementation of PeopleSoft CRM v8.9 and FSCM v8.8 including

migration of data from legacy and other systems and Interfaces with 3rd

Party Websites and systems for operational business process flow.

Duration: Oct 2006 - Apr 2009

Client: RSMeans, a Reed Construction Data Company, (Reed-Elsevier Group)

. CRM Modules include Marketing, Telemarketing, Order Capture and Sales

. Customization of Order Capture Module to meet the requirements of

Subscription Products & Services

. Design and develop a bolt-on module for CD Products (configurable

packages requiring tracking numbers, authorization codes and serial

number)

. Integration between CRM and FSCM.

. Integration between CRM Order Capture and two B2C portals.

. Integration with a Data Warehouse

Technologies Used: PeopleSoft CRM 8.9, FSCM 8.8, PeopleTools v8.4x

Responsibilities:

. As a Business Analyst

o Perform due diligence of the existing system and come out with

an As-Is document

o Discover, Analyze, Articulate and Document Business Requirements

o Perform fit-gap analysis and collaborate with Business to

prioritize gaps

o Provide and document functional design to resolve gaps

identified

o Configuration and Security setups - Common Setups, Module

Configuration, User profiles, Application Security, Peopletools

Security

o Testing - Test plans creation, test data creation, Unit Testing,

System Integration testing, Regression Testing, assist with User

Acceptance Testing

o Training - Training Document & User Manuals preparation, Power

User Training, End-user training, ad-hoc demos to customer

business analysts & end-users

. As an Onsite Project Coordinator

o Managing clear Communication channels with all project

stakeholders

o Manage onsite-offshore coordination

o Acquiring customer sign offs after completion of each phase

o Acquiring customer sign off on documentation

o Providing a detailed view of milestones achieved to a third

party audit firm.

Duration: Jun 2005 - Aug 2006

Project: Implementation of PeopleSoft CRM v8.9 for the company sales/pre-

sales team to automate business development activity at Satyam

. CRM Modules include Sales

Technologies Used: PeopleSoft CRM 8.9, PeopleTools v8.4x

Responsibilities:

. As a Business Analyst

o Perform due diligence of the existing system and come out with

an As-Is document

o Discover, Analyze, Articulate and Document Business Requirements

o Perform fit-gap analysis and collaborate with Business to

prioritize gaps

o Provide and document functional design to resolve gaps

identified

Involved in Pre-Sales and Competency Building:

. Preparing material for and responding to RFPs

. Training fresh graduate intakes on CRM modules

Company Name: InfoTech Enterprises, Hyderabad, AP, India

Executive - International Marketing

January 2004 - January 2005

. Assisting a BDM based out of Detroit in selling CAD, CAM, CAE services

. Responsible for sales prospecting to direct marketing campaigns and

also responding to RFPs

Company Name: Indian Express Newspapers (Bombay) Ltd, Hyderabad, AP, India

Executive - Space Marketing

March 2003 - January 2004

. Responsible for space selling in all newspapers and magazines under

the Indian Express Group

Company Name: DSA of Tata TeleServices Ltd, Hyderabad, AP, India

Executive - Sales

October 2000 - February 2003

. Responsible for new corporate & consumer client signups for Mobile

phone services

Education

Centre for Management Studies, Jawaharlal Nehru Technological University,

Hyderabad, AP, India

MBA, Systems, 1998 - 2000

BCAS, Nagarjuna University

B.Sc, Computer Science, 1994 - 1997

References from all previous employers/clients available upon request

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