Customer Service Supervisor
Resume:
Sabrina Pinnock
***** ******** ***, *******, ******** 48174
Telephone: 248-***-**** Email: *********@*****.***
Objective:
Seeking to find a position in which to utilize skills gained from past
experiences. Also to learn and gain knowledge with a company in which one
can grow and develop.
Key Skills:
. Customer Service Skills
. Interpersonal Relationship Skills
. 98% Attendance
. Computer Skills (Microsoft Office, Works, Kronos, Tellernet, CU Scripter,
Total View)
. POS Skills
. Office Skills (Filing, Faxing, Answering Phone, Sorting, Data Input)
. Call Center Skills (inbound and outbound, script and sequence)
. Fast & Eger Learner
. Able to adapt with ease
. Able to work independently and in teams
. Good Time Keeper
Education:
Wayne State University, Detroit, Michigan, USA. Sept 02-Present
Perusing education in English and Dentistry.
Thomas Becket R.C Upper School, Northampton, England. Sept 1997-July 2002
St Mary's R.C Middle School, Northampton, England. Sept 1993-July 1997
St Gregory's R.C Lower School, Northampton, England. Sept 1991-July 1993
Kingsley Lower School, Northampton, England. Sept. 1989-July 1991
Qualifications:
AS/A2, A-English
B- Chemistry, Biology
GCSE, 10 A-C
Employment History:
05/10/2009-4/9/10 PSCU Financial Services, Southgate, MI.
Supervisor:Barb Rench
Member Service Representative (MSR)
. Assist Credit Unions taking overflow calls
. Assist with account transactions and inquiries
. Training New Member Service Representatives
. Take loan applications and calculate monthly payments
. Apply telecommunication skills toward Credit Union Members and Credit
Union Employees
09/01/2008-07/15/2009 J.C.Penney, Southland Mall, Taylor, MI
Supervisor: Marlene Whitten
Shoe Sales Associate
. Provide excellent customer service
. Fulfill sales goals daily, weekly and monthly
. Take & make catalog orders
. Take inventory and assist with floor displays and pricing
06/01/2006-05/30/2008 Wayne State University, Detroit, MI
Supervisor: Adela Perez
Student Assistant/Tour Guide
. Provide first time face to face experience to prospective students
. Answer phones and schedule campus tours
. Provide administrative assistance to the Admissions Department
. Make outbound calls and take inbound calls
. Schedule tours and arrange tours
09/24/2005-08/15/2008 (Work Experience),Detroit, MI
Supervisor: Dr. Helen Byrd
Secretarial Administration
. Help assist with office administration
10/10/2003-08/01/2009 (Work Experience),Detroit, MI
Supervisor: Dr. Lascelles Pinnock
Secretarial Administration
. Help assist with office administration
04/19/1999-04/30/1999 (Work Experience), Lennox Industries Ltd, UK
Supervisor: Hannah Phillips
Administrative Assistance
05/13/1998 (One Day-Work Experience), Philippine Airline,
London, UK
Administrative Assistance
. Assist with bookings and foreign currency
05/10/1997 (One Day-Work Experience), Barclay Card,
Northampton, UK
Administrative Assistance
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