Engineer Software

Courtney S. Bair - 720-***-****

SUMMARY: IT professional with over 18 years of experience, including 8

years of experience with IBM, and 10 years government/military. Strengths

include hardware and software support (windows and UNIX), Peregrine

development, QA testing, and end-user training. Problem management

experience includes extensive ticketing experience in help desk roles. Lead

a team of 12 helpdesk professionals in a Windows, Unix and Mainframe

environment. Possess excellent communication and client interfacing skills

including end-user training.

EDUCATION: Military Electronics School, equivalent to Associates Degree in

Electrical Engineering.

LANGUAGES: JavaScript, VBscript, HTML, CSH, Perl, Peregrine AQL, SQL

JOB ROLES: Systems Analysis, Help Desk Management, Phone Support, QA

Testing, Technical Writing and Documentation, Computer Operations, Defect

Detection and Reporting, Hardware Support and Maintenance, Manual and

Automated Testing, Test Case Generation and Execution, Regression Testing,

Problem & Change Reporting, Process & Tool Training, End-User Training.

PLATFORMS: Windows, Unix, and Mainframe

APPLICATIONS: Raytheon Satellite Software, Rational Performance Test,

Rational Functional Test, Peregrine Asset Center, Siebel Systems, Excel,

Word, Macros, CRM

DEPARTMENT OF DEFENSE CLEARANCE: Maintained a Top Secret (TS/SBI/CI)

clearance with Counter-intelligence Polygraph for 10 years.

ACHIEVEMENTS:

PATENTS PENDING:

. New Laptop Hardware Design - (IBM Confidential)

. Authentication System to Replace Passwords - (IBM Confidential)

. Domain Password and Reporting Utility - (IBM Confidential)

WHITE PAPERS:

. Remote Software Installation Procedure and Code - Saves on average 3

man-hours of consultant time by eliminating the need to physically go

to an IBM office for installation of licensed software. To date, there

have been 9,000 successful remote installations.

. Peregrine Software Installation Wizard - Tool prevents over-

installation of licensed software through unique custom code, by

comparing current number of installations versus licensed rights,

preventing company audit failures and fines.

WORK EXPERIENCE:

6/04 - 5/09 IBM - Global Business Services

Title: SYSTEMS ANALYST / PEREGRINE DEVELOPER

. Conceived, wrote, tested and implemented twenty-three HP / Peregrine

Asset Center custom wizards for use by IBM Asset Team for tracking

computers and software licenses for 8,000 division consultants.

. Devised and implemented custom scripting solution for workstation

deployment procedures, which reduced required man-hours by three weeks per

year.

. Analyzed and streamlined business operations in a Windows environment

improving client experience.

10/00 - 6/04 IBM - Rational Software Division

Title: PERFORMANCE TESTING SUPPORT ENGINEER

. Provided technical software support for hundreds of worldwide clients in

a Windows and Unix environment, over phone and email.

. Worked directly with developers to facilitate defect solutions to resolve

client issues.

. Trained countless clients in the optimal usage of Rational tools.

8/98 - 10/00 Raytheon - Strategic Systems Division-Contract

Title: SYSTEM SUPPORT ENGINEER

. Provided direct support to the Mission Director of a $70 million ground

station.

. Maintained a large-scale UNIX network in support of the Mission Planning

Department.

. Troubleshot complex hardware and software issues.

8/90 - 7/98 U.S. Navy - NSGA

Title: CRYPTOLOGY TECHNICIAN

. Diagnosed and repaired various electronic systems from antenna to

operations terminal.

. Installed and modified electronic equipment in direct support of special

land, sea and air operations.

. Operated various types of equipment for special missions as warranted by

the needs of the Navy.

CERTIFICATIONS/TRAINING:

. Cryptology Technician Maintenance Training School

. Unix Administration Course

. Solaris System Administration

. Sun Microsystems Hardware Maintenance Course

. Satellite Communication System Maintenance Course

. Signal Distribution Network Course

. Fiber Optics Connector and Splicing Course

CONTACT INFO:

Mr. Courtney Bair

PO BOX 6329

Longmont, CO 80501

720-***-**** (Cell)

******@***.***

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