Customer Service Manager

Location:

Posted:

July 13, 2010

Devin J. King

[pic]**** Spring Garden St. Philadelphia, PA ? *****.******.****@*****.***

Education

Bachelor of Arts, Psychology; Minor: Criminology (5/2009)

Wilkes University, Wilkes-Barre, PA 18766

Major GPA: 3.45 Overall GPA: 3.35

Wilkes University Dean's List

Work Experience

Housekeeping House Attendant Westin Hotel, Philadelphia, PA (8/2009 -

Present)

. Complete guest requests in a timely and professional manner

. Assists room attendants in completion of duties

. Complete projects under the guidance of the department's director

OASIS Intern Choices D&A Treatment Center, Kingston, PA (1/2007 - 5/2007)

. Coordinated an outcome study examining effectiveness of treatment

center

. Handled clients' files and shadowed counseling sessions

. Monitored inpatients during meetings and breaks

Line Worker Howell Packaging, Elmira, NY (5/2007 - 8/2009)

. Handled pharmaceutical products

. Worked with a team to efficiently package product

. Operated palette jack/floor scrubber/plastic sealing machine

Floor Person Bilo Foods, Troy, PA (8/2003 - 8/2005)

. Operated front register/Handled customer service requests

. Assisted in closing store

. Stocked and straightened store

Activities

. Wilkes University Newspaper; Correspondent (2008 - 2009)

. Wilkes Crew Club; Equipment Manager (2005 - 2008)

. Wilkes University Psychology Club (2007 - 2008)

Computer Skills

Microsoft Excel, PowerPoint, Photoshop, Word, SPSS, AutoCAD, JavaScript

References

Are available upon request