Customer Service Management
Resume:
Kimberly Sellers
Grand Junction, CO 81504 ************@*****.***
QUALIFICATION
PROFILE Well qualified and results oriented professional with exposure to business development, client
relationships, and customer service. Top performer at meeting customer`s and client’s goals and
expectations.
• Four years of strong customer service and organizational skills
• Microsoft Excel, Word, Publisher, and PowerPoint
• Skilled in improving and making customer relationships a success
• Passion for gaining personal relationships with clients
• Exceptional leadership abilities concerning team initiatives
EMPLOYMENT
2006 – Present Low Speed and Disconnect Data Order Specialist StarTek
StarTek is a business process outsourcing company that was founded in Greeley, Colorado in 1987 as a packaging
company. Originally contracted to pack early versions of Microsoft word processors, it eventually expanded to provide
customer support for the product. Currently StarTek has expanded to include 22 facilities throughout the United States,
Canada, and The Philippines, including the corporate headquarters in Denver, Colorado. The Grand Junction,
Colorado site services order management for disconnect, data, high-speed, and voice circuits for fortune 500
companies.
As an order specialist, for both low speed data and disconnects, I continually attended trainings, calls, and meetings to
stay educated on all the new, updated, and changed processes. I provide customer service to ATT’s clients, as they
submit in several types of orders; such as disconnects, upgrades, new starts, change orders, etc. from the time they
submit that order directly into me until the order is complete in all of ATT’s systems. I issue orders, track orders, work
issues, escalate missed critical dates, and continually provide updated status to the customer on a daily basis. I also
work with different Local Exchange Carrier’s databases and other systems to pre-validate addresses before submitting
customer’s orders into the system. I have both verbal and written communications with all my customer’s and ATT
contacts on a daily basis, to help assist with keeping customer satisfaction at the highest level.
Key Achievements
• Frequently earned recognition for customer satisfaction and meeting metric requirements
• Rapidly advanced through positions to become my internal ATT team’s Address Validation SPOC
• Received Kudos and “On the Spot” recognitions from managers, customers, and ATT Colleagues
• Responsibility of tracking the Sarbanes Oxley compliance report for my Area Manager
2005-2006 Examination Management Services EMSI
Examination Management Services, Inc. (EMSI) provides leading-edge medical information, risk management, and
investigation services to the insurance, legal, clinical, and business communities. EMSI worked collaboratively with
our clients to develop strategies that increase profits, enhance productivity, eliminate waste, and promote growth.
Tasks that were completed at this job are as follows; case management, processing of medical records
from doctor offices and hospitals, filling and faxing- Clerical work, along with data entry and file
maintenance.
EDUCATION
Capella University, Minneapolis, MN
Bachelor of Science in Information Technology
Major: Business Management and Psychology expected in 2011
GPA: 3.77
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