Customer Service Manager

*** * * * * S T. • M AU D T X ** * * *

* * * * * 3 0 8 0 0 • R A N DYO B R I A N T @ YA H O O . C O M

RANDY O’BRIANT

OBJECTIVE

To secure a position with a well established organization with a stable

environment that will lead to a lasting relationship and career advancement.

WORK OF EXPERIENCE

May 2007 March 2010 Texarkana Independent School District

Lead Painter/Athletic Field Tech

Managed paint/refinishing projects and maintained full scale industrial paint

booth. Projects included industrial painting (lockers, doors, framing, etc.) and

staining/lacquering raw wood furniture. Completed work orders requiring

interior and exterior paint/re paint in and around the district. Side work

includes CARC painting experience.

Maintained district wide athletic fields including mowing, fertilizing and

irrigating. Operated Kubota ZTR and Toro reel mowers. Assisted in

maintaining and preservation of all equipment.

March 2006 April 2007 Farmers Insurance

Agency Producer

Managed office and employees as well as scheduling and interviewing.

Maintained and serviced established accounts, while introducing new

business. Obtained P&C and Life licensure, setup continuing education

courses.

Setup small network and maintained all user accounts. Installed all

software/hardware and monitored performance. Unit tested to ensure all

stations were performing up to business standards.

January 2005 March 2006 P&D Transportation

Driver/Delivery

Loaded and unloaded container trailers. Completed a daily 300 mile route

for Stage and Bealls stores. Maintained International V8 Diesel box truck and

kept electronic inventory of current loads. Updated handheld PDA daily.

Interfaced with vendors and maintained good rapport to ensure continuation

of contracts in the future.

May 2002 December 2004 Land of Pools

Store Manager

Managed store and employees including scheduling and hiring. Kept

inventory and ordered all products. Maintained good customer service during

hectic summer months. Repaired and installed pool products (pumps, filters,

Polaris cleaners, etc)

Repaired and replaced outdated computer hardware/software. Installed bar

coder and new OS establishing a more effective point of sale station.

Maintained small network, which included troubleshooting communication

problems between POS and inventory stations.

June 2001 May 2002 St. Michael Health System

Physical Medicine Technician

Assisted physical therapists in the rehabilitation of orthopedic patients.

Maintained records of exercises and activities. Assisted nursing in

mobilization of pre and post surgery patients.

EDUCATION

August 2001 May 2003 Texarkana College Texarkana TX

Computer Science/Psychology

Currently working towards A+, Net+, Security+, and CCNA Certifications.

Very computer proficient. Well versed in all Windows and some Linux

operating systems. Experienced in hardware and software installation and

troubleshooting. Progressing toward work in network administration and

security field.

R EFERENCES

Jeff Harrell Former Supervisor 903-***-****

Justin Winkler Former Supervisor 903-***-****

Kenny Murphy Business Owner 903-***-****

Scott Smith Friend/Co Worker 903-***-****

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