Customer Service Sales
Resume:
Leslie D. Eaton
******.*****@*****.***
Cerritos CA 90703
Objective
To obtain a position as an Executive Assistant
Qualifications
Bilingual-Tagalog (Philippines)
Strong analytical and problem solving skills
Excellent interpersonal and communication skills
Self-starter with the ability to function with minimal to no
supervision
Ability to prioritize and complete multiple assignments
Team player and has the ability to make ethical decisions
Excellent customer service and persuasion skills
Advanced PC and database skills
Valid California Driver License and US Passport
Work Experiences
12/09 - 05/10 Sales Support Representative, Golden Star Technologies
13043 166th St, Cerritos CA 90703, 562-***-****
. Manage all internal aspects of customer accounts and coordinate with
customers, sales, and procurement
. Manage and support the sales team in Contract Review, Order
Processing, Returns Processing, Special Programs, and variety of other
processes within the operations area
. Interact and coordinate with accounting and customers regarding
customer billing.
. Assist the sales department in processing shipments, which include:
quotes, invoice corrections, paperwork as needed, and carrier
correspondence
. Negotiate pricing, terms and other contractual issues
. Reply to emails, route calls and often follow up with potential
clients by making sure the product or service sold by the sales
department has been delivered as promised.
. Handle day to day operations of the order process for up to $150,000
per day
. Ensuring timely processing of orders, accuracy of orders and closure
of Problem-solve to find creative solutions to customer inquiries
8/06 - 2/08 Customer Information Analyst, McMaster-Carr Supply Company
9630 Norwalk Blvd, Santa Fe Springs CA 90670; 562-***-****
. Review, identify, and research customer master files (CMF) for
modification and/or creation
. Perform quality control on each CMF created prior to review by the
Marketing Team
. Direct contact for marketing, warehouse operations, and accounts
receivables
. Responsible in correcting and properly formatting information for
proper shipping and billing
. Contact customers as needed for proper file handling
. Stores and files business licenses accordingly
. Manage workloads, outside correspondence, and reports
. Handle special projects as needed by management
. Compile and compose department training documents
. Provides side-by-side training for new employees
6/00-7/06 Consumer Affairs Specialist, Nissan North America Inc
18501 S Figueroa St, Gardena CA 90248; 310-***-****
. Team Lead for the Infiniti Central Division (10-12 employees)-
responsible in handling customer issues with providing utmost customer
service for customer retention; Persuading dealer involvement in
newest company initiatives; extensive experience in communication with
customers, dealers-sales and service departments, and various other
departments via email, telephone calls, fax, and mail
. Provided training( including side-by-side), coaching, and provided
monitor feedbacks to team members
. Awarded sought after position as a specialty product specialist for
the electric vehicle and Specialty Marketing Department (NISMO)
. Served as the primary information source for the electric vehicle
products for the department and customers (lease fleet accounts of
government agencies)
. Managed and completed special project for electric vehicles which
included but not limited to monitoring progress of pick-up and
delivery of vehicles, billing/crediting company and customers, parts
order and transport, vendor issues, etc.
. Managed customer inquiries regarding dealership practices, warranty
criteria, and product knowledge with quality measured through monitors
. Managed follow-up sheets expediently to promote customer retention
. Coordinated data with In-House Parts Representatives, Regional
Personnel, Executive Team, Arbitration, Legal, Marketing, Engineers,
and Assurance Products, and Communications
. Performed supervisor callbacks from fax, emails, letters, or phone
calls and determined eligibility for escalation to Executive Level
. Tracked and analyzed down-graded Executive level communication to
maintain customer satisfaction with the brand
. Handled distribution of bulletins, procedures, and processes to team
members
. Department representative for vendor Maritz Marketing in handling
extended service contract publication, roadside assistance, and survey
issues
. Volunteered for multiple LA Auto Shows, SEMA Show, and Nissan Open
. Chosen as a guest anchor for Nissan Television multiple times
8/98-6/00 Accounts Representative, Supervisor Nissan Motor Acceptance
Corp.
909 190th St, Torrance CA 90502; 310-***-****
. Supervised 8-12 account representatives for Nissan and Infiniti
vehicles
. Performed agent monitoring and coaching
. Performed side-by-side training to new employees
. Handled an average of 264 calls per day and exceeded overall
performance
. Performed supervisor callbacks on escalated issues
. Department representative for Employee Activity Committee (EAC) for
Community Outreach Program; coordinated donations and transporting of
gifts and donations to elementary school or chosen family;
. Department representative in planning company team building
activities and events
. Served as a Receptionist substitute for the Human Resources Department
Education
Abraham Lincoln University- Los Angeles, CA
In-Progress- Juris Doctor
August 2009 to Present
University of Phoenix- Gardena, CA
BS Business Management
July 2005
Long Beach City College-Long Beach, CA
General Studies/Journalism/Public Relations
March 2005
Skills
Advanced PC Skills (MS Office: Excel, Outlook, PowerPoint, &Word)
Various hosts, mainframe and software applications
Training
Leveraging Diversity in the Workplace, Creating Customer Service in
your Department, Business Writing, Phone Pro, Grammar Skills,
Enhancing Interpersonal Effectiveness, Problem Solving, Service
Oriented Communication Skills, Overcoming Objections & Uncovering
Resolutions
Contact this candidate