Customer Service Sales Representative

JONATHAN A. POLAN

** ********** *****

E-Mail: ********.*****@*****.***

Rockaway, NJ 07866

Phone: 973-***-****

OBJECTIVE: Seeking a challenging role in marketing requiring

demonstrative skills in management, leadership, customer service, and

communication.

ACCOMPLISHMENTS:

. Ranked #1 in District and Northeast Region for entire term as

store manager

. Selected to assist the opening of Rockaway, NJ GameStop store

with the Head Store Opening Coordinator

. Selected as Inside Sales Representative for the 2008

Innovative Conference in Sanford, ME

. Participated in Employee Survey 2010 Focus Group

EXPERIENCE:

2007 - Present Evonik Cyro, LLC. Parsippany, NJ

2009-Present - Inside Sales Representative - Business Unit: Sheet

. Selected by product manager as the sales representative

responsible for handling order entry and the follow-up

process regarding a developing new product with selected

customers

. Prepare all price negotiation proposals ensuring that all are

addressed

2007-2009 - Customer Service Representative - Business Unit: Sheet

. Assisted Marketing Manager in maintenance & execution of the

new Internet Store Website

. Responsible for editing and execution of the Innovative

Newsletter each month

. Researched & investigated quality management notifications

. Maintained detailed knowledge of products to be able to

assist customers

. Met deadlines for orders and inquiries received from

customers

2000 - 2007 GameStop, Inc. Rockaway, NJ

2006-2007 - Store Manager

. Increased sales over 100% from the 2005-2006 fiscal year

. Trained employees on selling, team building, store procedures

and customer service

. Interviewed and hired employees for all level positions

2005-2006 - Assistant Store Manager

. Delegated to a staff consisting upwards of 6 employees

. Set up marketing with 100% compliance to company standards

2000-2005 - Senior Game Advisor

. Carried out opening and closing store duties, which included

balancing cash in registers, preparing nightly and weekly

paperwork, maintaining accurate inventory, and handling

deposits

. Initiated contact with customers and assisted throughout

entire decision making process

EDUCATION:

May 2010 B.S. Business Marketing University of Phoenix

. Team leader in classroom forums. Final G.P.A.: 3.96

. Selected Coursework: Advertising, Public Relations, Market

Research, and International Marketing

April 2007 A.A. Business University of Phoenix

. Final G.P.A.: 4.0

. Selected Coursework: Persuasive Writing, Environmental

Science, and Economic Theory

ADDITIONAL SKILLS:

. PC Environments: DOS, Windows

. Applications: Microsoft Office (Word, Excel, and PowerPoint),

Photoshop, Lotus Notes Database, SAP 710

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