Customer Service Medical
Resume:
D. VERCELES
*********@*****.***
SUMMARY:
I am a motivated professional with a strong administrative and financial
background. I am eager to learn and can adapt to new procedures / concepts
with minimal direction. Excellent Customer Service
EXPERIENCE:
The Coding Source, LLC Los Angeles, CA 2009-current
Medical Records Technician
Review and process medical records as required by project policies
Collection of medical information; prep, scan and index for medical audit
risk
Excellent Customer Service
City National Bank Los Angeles, CA 2004-2007
Client Service Officer
Supervise Operations, annual review, coach, train tellers, Process /
research out-of-balance conditions
Branch certifications, internal audit, Safe Deposit, nge
Compliance & Regulations, Loss prevention, AML, CTR, SAR
Branch reports: Overdraft, Large Dollar, Kiting, Return Items
Investigate, analyze, coordinate and track complex client issues
Extensive knowledge cash handling: overall branch, vault, ATM, wire
transfers, foreign exchange
Maintain high level of customer service
John H. Haigh & Associates, Inc. Pasadena, CA 1997-2003
Administrative Assistant to Structural Engineer
Standard secretarial skills
Prepare contracts and all client documentation, customer service
Collections / Accounts receivables, Invoicing: preparation, research
Project progress tracking; maintain all required project documentation,
reports and change orders
First Interstate Bank Pasadena, CA 1988-1996
Operations Specialist, Customer Service Rep., Relief Clerk, Chief Teller
Supervise, coach, review / train tellers
Branch certifications, internal audit, loss prevention, regulations &
compliance BSA, AML
Service / balance ATM, process EFT claims
Assist with new computer system training
Reconcile GL, out-of balance conditions, research / process branch reports,
data entry
Process levies, subpoenas, record requests
QUALIFICATIONS:
Microsoft Word / Excel / Outlook
Quality Control & research
Office Machines
Ledger Account Reconciliation & cash handling
Ability to learn & adapt quickly
Supervisory skills
Monrovia Community Adult School
Medical Terminology, Basic Anatomy & Medical Front Office 02/2008 -
09/2008 Certificate
Medical Billing & Coding 09/2008 - 06/2009
Certificate
Medical Insurance Billing & Coding
CPT & ICD-9 & HCPCS coding
Hospital Coding & Insurance Forms
Medical Computer Software
Medical Report Interpretation
Medical Terminology
Anatomy & Physiology
Basic Front Office Procedures
Use of All Reference Materials
Private Insurance, Medicare, Medi-Cal, Tricare Billing
Contact this candidate