Manager Human Resources

QUALIFICATIONS SUMMARY

Benefits Administration & Management

Process COBRA, LOA, STD, FSA

Manage Workers Comp matters and modified duty assignments

Recruit, interview, hire, supervise non executive staff and

volunteers

Develop Work-Study Program goals and objectives, monitor performance,

conduct reviews

Event coordinator: company retreats, Orientations, training

meetings on and off site

Safety and Wellness Committee Chair for field positions and

WC issues

PROFESSIONAL EXPERIENCE

Human Resource Representative

Nov 2008-May 2009

The Pasha Group, Corte Madera: International Transportation & Shipping

. Benefits: Enroll and administer 8 Benefit Plans for over 700

employees in national locations; audit, balance and submit vendor

invoices to accounting managers; transition lead for new

Benetrac/HRIS system; process LOA's, COBRA, STD, Worker's Comp,

FSA; submit payroll adjustments; conduct Open Enrollment process,

registration; update eligibility and health plan changes in HRIS;

answer all questions regarding specifics of medical plans and

resolve claim issues; work directly with vendor representatives

. Administration: generate new hire and termination paperwork,

update HRIS; plan and implement New Employee Benefit Orientation;

enter and audit data in Ceridian database; answer heavy phones for

HR Executive and Management staff, route mail, draft letters;

maintain records of employee status and filing; greet and direct

all visitors, set up and plan employee meetings

. Special Projects: Read and review legal documents re: new

requirements and compliance issues on State and Federal websites;

create instruction manuals for front office, payroll and benefits

processes

HR/Office Admin

Nov 2006 to present

John Towns & Associates: Manufacturer's Rep Company, Pt Richmond

. Recruit: assist owner in restructure of office staffing and job

descriptions, post new positions, screen applicants and conduct

initial interviews, check references

. Administration: provide a wide variety of support and

administration in benefits, employee relations, payroll, create

office procedures for staff; first point of contact for very busy

phones;

. Projects: oversee relocation to larger offices; event planner for

WestCoast brownbags for builders, engineers and distributors; enter

1500 customers in database and organize literature for marketing

mailing

HR/ Business Manager/Contract

Aug 2006 to Nov 2006

Emeryville Occupational Medical Centers: Emeryville, Alameda, Concord,

Santa Cruz- Worker's Comp Clinic/Physical Therapy Centers

. Benefits: track employee benefits eligibility, answer employee

claim questions, balance invoices

. Workers' Comp: work with individual client employers to improve

clinic efficiency and Return to Work concerns; create front desk

procedural manuals and train staff re: WC legal parameters for

processing paperwork

. Recruit: Hired to assist COO to focus on staffing deficits,

morale, high turnover; develop new job descriptions, training and

internal rewards programs to attract more diverse candidates; post,

assess, make recommendations to COO, Clinic Front Office Manager.

. HR/Office Admin: review Clinic efficiency, procedures for front

desk, billing collection, general back office organization, assist

in workplace investigations, process Paychex payroll; plan offsite

executive retreats and facilitate meetings, create minutes and

calendars for annual goals and benchmarks

HR Generalist

Apr 2005 to Aug 2006

Golden Gate National Parks Conservancy, Fort Mason, San Francisco- Non

Profit Partner with federal GGNP (hired to cover LOA's of HR staff)

. Benefits: Administer Medical, Dental, Vision Health Insurance,

FSA, COBRA; organize employee events and open enrollment, conduct

benefit orientations, provide information on HR practices and

procedures, provide appropriate contacts and documents

. Worker's compensation admin: file first report of injury, act as

liaison between worker's compensation adjusters and medical

providers, track employee appointments and follow-up care, monitor

work status and modification agreements, advise managers about

sensitive legal issues, maintain detailed logs, Chair for the

Safety Committee to improve field conditions to reduce WC

reporting costs and to support a strong back to work philosophy

. Recruitment: coordinate efforts with hiring managers, review and

edit job descriptions, submit job postings

. Payroll Administrator: Tabulate timesheets and Administer payroll

for 220 employees for 18 park sites. Enroll all new hires into

Ceridian HRIS system, conduct new hire orientations, track

employee benchmarks, audit transaction payroll reports for

accuracy, issue manual checks, generate summary reports for

finance as needed, work with Payroll Manager on annual audits

. HR Administration: maintain Excel spreadsheets to audit, balance,

and track all invoices related to payroll, health benefits;

maintain EEO, affirmative action records; maintain personnel

files, I-9 files, serve as back up to front office reception

. Special projects in research/ compliance issues working under

supervision of Director of HR: hiring minors, sexual harassment

training, exempt/non-exempt job descriptions and classifications,

domestic partnership declarations; monitor annual Labor Law

requirements and posters.

HR Generalist Contractor/Temp- (worked various finite contracts while

building family business John Towns & Associates)

Jun 2000-April 2005

Merit Resource, Inc. - Recruiting Agency Sept 2004-Dec 2004

Dublin CA

. Work with HR Director of non profit to bring organization compliant

with HIPAA, Audit I-9 files, assist payroll, collate and distribute

benefits packages, maintain employee files, cover vacations for

various HR positions.

Alameda Hospital - July 2002-

May 2003 Alameda, CA

. HR Administrator/Projects: Work with CEO, team of attorneys, and

Management Council to identify, collect and catalog 200 operational

contracts in over 25 departments. Review contract language to

ensure contracts were current and executed fully, summarized state

and federal HIPAA documents to develop priorities for managers and

vendors, covered CEO Executive Assistant vacation, and assist HR in

filing, typing, and general organization

Job Leaders, Inc.-executive search - July 2000-Sept 2000

San Diego, CA

. HR Specialist/Recruitment Project: review personnel pre-selection

process; support the Senior Research Principal to assess validity

and reliability issues for in-house hiring tools, analyze taped

interviews of management level candidates in consumer goods

industry, write recommendations on candidate qualifications,

evaluate applications and candidate surveys.

Graduate Student

Sep 1997 - Jun 2000

University of San Francisco San Francisco, CA

Contracted part time to provide ongoing advisory HR generalist support as

part of academic requirement, while completing data collection and research

for Master's Degree in HR/OD:

. Evaluated internal incentive programs (Autodesk), facilitated

focus groups on job satisfaction (UCSF), reviewed recruitment

process and testing (West Coast Industries)

. Worked with healthcare consultants collecting data on success and

failure issues in change programs- data used in Master's thesis

. Volunteered at UC Berkeley Literacy Program teaching job skills in

reading and writing

EDUCATION:

. Masters, Human Resources, Organization Development University of

San Francisco 2000

. BA, Psychology, University of California, Berkeley 1975

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