Customer Service Manager

CAREER GOAL: Human Resources ManageR

Driven and creative team player, seeking a full-time position in human

resources.

strengths and skills

Creative problem solving skills.

Dependable and effective team player and communicator.

Highly organized, self motivated and success oriented.

Efficient multi-tasking skills.

Effective written and oral communication skills.

Proficient in computer applications such as Windows & Microsoft Office

(Word, Excel, PowerPoint), QuickBooks and MicroStaffer.

Willing to continue education/attend seminars to further employment

advancement.

education

May 2006 University of Central Conway, AR

Arkansas

Masters in Business Administration

May 2000 McMaster University Hamilton, ON

Canada

B.A. in Sociology, Honors

PROFESSIONAL experience

August 2006 - Present NC Staffing

Operations Manager Little Rock, AR

Performed HR duties including: Accounts Payable/Receivable, Payroll,

Worker's Compensation and Unemployment claims processing, 401k

administration, recruitment & selection of employees, training and

development of employees

Participated in the development of advertising & marketing strategies

Maximized profitability through superior customer service, effective and

prompt communication and follow-up on all pending matters with clients and

employees

Coordinated and managed employees, and delegated tasks as required

Worked directly with CEO in development of new business venture "Entralink"

August 2005 - August NC Staffing

2006

MBA Internship- Marketing & Research Little Rock, AR

Researched market conditions in national markets to determine potential

sales and services

Gathered data on competitors and analyzed prices, sales and methods of

marketing and distribution

Examined and analyzed statistical data to forecast future marketing trends

Prepared reports & graphic illustrations of findings

January 2003 - August McMaster University Student

2004 Center

Facility Coordinator Hamilton, ON

Canada

Managed administrative & event set-up staff

Created and implemented a training program, procedures and systems for staff

Recruited & selected employees

Booked & coordinated various events within the facility

Created brochures for the new facility

July 2001 - November Afton Food Group

2002

Administrative Assistant - Operations Burlington, ON

Canada

Organized files and updated databases

Created and distributed memos

Collected and analyzed sales data

Solved customer complaints and answered customer queries

INterests & Activities

Interests include: Photography, travel, cake decorating, hiking, baking.

Judge April 2009

Ralph D. Vines, II Public Speaking

Contest

Rufus K. Young Christian Church,

Little Rock, AR

References available upon request.

Contact this candidate