Engineer Design
Resume:
Mark D. Burdick
Jackson, MI 49203
Cell phone: 206-***-****
**********@*****.***
OBJECTIVE
I am seeking a position with a company that values creating good user
experiences. My ideal company will cover a breadth of opportunities for
user research to inform and impact the customer experience throughout the
entire interaction cycle.
EMPLOYMENT
User Experience Researcher Sep 2008 - Sep 2009
Excell Data Corporation Supervisor: Linda Brockway
1756 114th Ave SE 1756 114th Ave SE
Suite 220 Suite 220
Bellevue, WA 98004 Bellevue, WA 98004
Job Duties
Contract at Microsoft Corporation to conduct usability studies and other
user-centric research activities on multiple websites associated with the
MSN brand. Duties include designing and running usability sessions,
creating archival reports, creating and presenting data presentations to a
wide range of stakeholders throughout the organization. Other activities
included conducting on-site interviews with users to feed into potential
web projects and conducting heuristic evaluations on prototypes varying in
complexity from simple paper designs through clickable HTML mockups.
User Experience Researcher Nov 2005 - Sep 2008
Expedia, Inc. Rhonda Gilligan
Job Duties
Create and implement user research plans for various facets of the
ecommerce website. Duties include creating long range usability plans and
working with Development teams to ensure the User Interface is both usable
and enjoyable. Working with the business owners to create requirements
documents that meet both the business needs and the user needs.
Collaborating with Design and Project Management to create Technical
Specifications that incorporate user needs into the initial planning
phases. Planning and conducting user-centered design activities at all
phases of development; such as heuristic evaluations, paper prototyping,
web prototyping and lab studies. Designing and running studies aimed at
gathering both objective and subjective user experience data, analyzing
data and communicating the results through both written reports and verbal
debriefs.
Usability Engineer Oct 2002 - Nov 2005
Microsoft Ramon Romero
Job Duties
Conduct usability and playtest analyses of computer games. Duties include
creating long range usability plans and working with Development teams to
ensure the User Interface is both usable and enjoyable. Evaluating the
state of a game build, designing and running studies aimed at gathering
both objective and subjective user experience data, analyzing data and
communicating the results through both a written report and a team debrief.
Human Factors Engineer April 2001 - Oct 2002
Excell Data Corporation Supervisor: Susan Carrell
1756 114th Ave SE 1756 114th Ave SE
Suite 220 Suite 220
Bellevue, WA 98004 Bellevue, WA 98004
Job Duties
Contract at Microsoft Corporation to conduct usability and playtest
analyses of computer games. Duties include evaluating the state of a game
build, designing and running playtest studies, analyzing data and
communicating the results through both a written report and a team debrief.
Human Factors Engineer Aug 2000 - April 2001
Viafone Inc. Supervisor: Erin Hutchinson
8000 Marina Blvd 8000 Marina Blvd
5th Floor 5th Floor
Brisbane, CA 94005 Brisbane, CA 94005
Job Duties
Develop usability standards and procedures for a startup company. Develop
guidelines for interdepartmental programmers to ensure a consistent look
and feel of company products across multiple platforms. Conduct task
analysis and user needs assessments. Conduct user requirements analysis for
all new applications developed for Viafone customers in various fields.
Work with both application customers and application users to ensure the
needed system characteristics were implemented in the final application.
Design, plan and conduct usability tests. Conduct evaluations of interface
designs. Rapid prototype of applications for windows, internet, wireless
and voice recognition applications. Collaborate in design of user
interfaces and then design, conduct, analyze and communicate the results of
iterative usability testing of those interfaces across multiple platforms.
Senior Research Associate June 1997- Aug 2000
NASA Ames Research Center
Supervisor: Richard J. Shively
MS 210-5 MS 210-5
Moffett Field, CA 94035 Moffett Field, CA 94035
Research Directions
Research was focused on developing and evaluating the Human-Systems
Integration for the NASA Space Shuttle Block 1 Avionics upgrade. This task
entailed working with NASA astronauts to determine the functionality and
design of adaptable displays during each stage of flight. Additional duties
included using the MIDAS program to predict the effects of these proposed
design changes on workload and situational awareness. As a member of the
Army/NASA Rotorcraft Division, I also performed usability testing and
debugging of the Man-machine Integration Design and Analysis System
(MIDAS). Other research venues include human interaction with complex
systems, automation bias and, in conjunction with a Memorandum of Agreement
with the Israeli Ministry of Defense, studies to validate a computational
model of situational awareness. The situational awareness studies
encompassed a number of rotorcraft full and part-task mission simulations
conducted in the various simulators at NASA Ames Research Center.
EDUCATION
Master of Arts May 1997
University of Illinois at Chicago Chicago, IL
Specialization: Cognitive Psychology/Human Factors: human-systems
interaction, decision making and interaction with complex
systems.
Awards: Graduated Summa Cum Laude in Cognitive Psychology.
Selected Publications:
Skitka, L. J., Mosier, K. M. & Burdick, M. D. (2000)
Accountability and automation bias. International Journal of
Human-Computer Studies 52, 701-717.
Skitka, L. J., Mosier, K. L., Burdick, M. D., & Rosenblatt,
B. (2000). Automation bias and errors: Are crews better than
individuals? International Journal of Aviation Psychology,
10(1), 83-95.
Shively R. J., Burdick M.D., Brickner, M., Nadler I., &
Silbiger, J. (2000) Comparison of a manned helicopter
simulation to a computer based human performance model.
Proceedings of the AHS 56th Annual Forum and Technology
Display, May 2000, Virginia Beach, VG.
Burdick, M. D. & Shively, R. J. (2000) Evaluation of a
computational model of situational awareness. To be presented
at the 14th Triennial Congress of the International
Ergonomics Association. San Diego, CA. Aug 2000.
Burdick, M. D. & Shively, R. J. (1999) A Full-Mission
Evaluation of A Computational Model of Situational Awareness.
Proceedings of the Fourth Annual Symposium and Exhibition on
Situational Awareness in the Tactical Air Environment. Piney
Point, MD, June 1999, 35-43.
Skitka, L. J., Mosier, K. M. & Burdick, M. D. (1999) Does
automation bias decision making? International Journal of
Human-Computer Studies 51, 991-1006.
Bachelor of Science May 1993
Grand Valley State University Grand Rapids, MI
Major: Biopsychology: studied aspects of sensation, perception,
neuroanatomy and human anatomy and physiology.
Awards: Graduated Summa Cum Laude in Biopsychology.
Presidential Scholarship for Academic Excellence, 1991-1993.
Outstanding Student of the Year in Biopsychology, 1993.
Inducted Phi Kappa Phi, 1992.
Associate of Science May 1991
Jackson Community College Jackson, MI
Major: Math and Science: studied physics, biology, anatomy and
mathematics.
Awards: Graduated Summa Cum Laude 1991.
Excellence in Learning awards, 1990 and 1991.
Essay of the Year Award, 1991.
SKILLS
Experienced in usability testing of ecommerce websites and products.
Experienced in human factors dealing with human interaction with
complex systems.
Six years of supervisory experience in avionics repair divisions.
Two years of hotel managerial experience provides extensive
skills in problem solving,
communication skills and compromise.
Ten years of experience in both fixed and rotary wing
aircraft communications and navigation.
Experienced in DOS, Basic, Windows 3.1/95/98/2000/ME,
SPSS/PC, SPSSWIN, SYSTAT, MYSTAT, Superlab, MELLAB, Psyscope,
MSWord, WP5.1-6.1, Cricket, Workload PerformANcE Software,
Dreamweaver Ultra Dev, Visio, MacShapa, Microsoft Office,
Macintosh OS, Powerpoint, Excel, UNIX, Designers Work Bench,
Easy Scene.
References
Available upon request.
Contact this candidate