Customer Service Project Manager

KATHY PERRINE

*** ***** ****** **** ( Columbus, New Jersey 08022

609-***-**** ( *********@*******.***

CUSTOMER SERVICE - INTERIOR DESIGN

Highly accomplished interior designer and project manager/sales person with

emphasis on Customer Service. I also have with many years of combined

experience boosting revenues for international companies by driving new

business through key accounts. Proven ability to manage multiple projects

simultaneously while demonstrating comprehensive knowledge of the trades.

Recognized as a dynamic team leader, a creative problem solver, and a

detailed organizer with outstanding interpersonal skills. Customer service

driven.

Strategic Planning ( Project Management ( Space Planning ( Finish

Selections ( Interior Walls

Flooring ( Furniture Finishes ( Presentations ( Mockups ( Account

Management ( Production

Product Education ( Product Selection ( Floor Plans ( Interior Design (

Sales Growth ( Drawings

Cross-Functional Teams ( Facilities Planning ( New Business Development (

Customer Service

PROFESSIONAL EXPERIENCE

TEKNION, Marlton, New Jersey ( 2006 to 2009

International designer, manufacturer, and marketer of office systems and

furniture products.

Mockup Manager

Spearhead all operations associated with mockups to drive revenues for a

global business. Collaborated with clients, designers, dealers, engineers,

and technical specialists to ensure products were delivered on deadline and

according to specifications. Directed mockups from conception to completion

and guaranteed streamlined processes. Delivered adaptable products with

exceptional levels of functionality and quality. Continually kept an eye on

competitors and landed business through aggressive, friendly, and customer-

oriented interactions. Provided team leadership and made successful

decisions based on the needs of clientele.

GENERAL OFFICE ENVIRONMENTS, Somerset, New Jersey ( 1995 to 2006

Company that provided over 200 manufacturers of contract furniture and

provided design to corporations.

Corporate Interior Designer

Oversaw multimillion-dollar interior design projects for businesses

including the Perth Amboy Community Center, Hackensack Hospital, the Seeing

Eye (DOGS) Welping and Breeding Center, and the Perth Amboy Courthouse,

Police Station, and Fire Station. Managed multiple accounts and delivered

comprehensive presentations to clientele which included information

regarding finish selections and color board choices. Acted as a liaison

between clients and the company and provided impeccable service and

customer care. Collaborated with sales personnel to provide product

education and performed thorough needs assessments. Offered expertise on a

variety of topics including finishes, furniture selection, and space

planning. Functioned as the Key Interior Designer, Specifier, and Project

Manager on numerous high profile accounts. Collaborated with construction

personnel and generated drawings, floor diagrams, and space plans on

deadline.

ADDITIONAL EXPERIENCE (details on request):

Furniture Specialist, YORKSHIP

Network Coordinator / Sales, OFFICE INTERIORS

FORMAL EDUCATION

Courses in Marketing

Widener University, West Chester, Pennsylvania

Courses in Business Law

Rider University, New Brunswick, New Jersey

Courses in Advanced Algebra & Chemistry

Mercer Community College, Trenton, New Jersey

PROFESSIONAL DEVELOPMENT

Courses in AutoCAD

CDM Institute, for R2010 AutoCAD

Avatech Solutions, for R2000 AutoCAD

Configured Systems, Inc., for R13-1996 AutoCAD

PROFESSIONAL BUSINESS MEMBERSHIPS

Dale Carnegie Global Graduates, Association of Furniture Sales

Professionals, Green

LEED PENDING

COMPUTER SKILLS

Microsoft (Excel, Power Point, Word), AutoCAD, 20-20 CAP Studio

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