Customer Service Manager

Gregory C. Smith

*** ******** ***** *** *******, OH 43230 . 614-***-**** .

********@*****.***

EDUCATION

Columbus State Community College Columbus, OH

Associates of Supplied Chain Management

SELECT WORK EXPERIENCE

PPG Industries-Specialized Chemical-Coatings

Industry Louisville, KY; Delaware, OH,

Watertown, CT

Manager/Supervisor of Facility Manufacturing/Supply

Chain.

. Responsible for all aspects of production within a Chemical-Coatings

Manufacturing Facility.

. Responsible for safety training of production employees, training,

hiring, behavior modifications

and discharge as required.

. Interacted with Engineering, Operations Planning, Logistics

Department, Quality Assurance and Purchasing Departments.

. Ensured daily manufacturing requirements were met to ensure daily

customers orders were manufactured within specifications and shipped

on time within the resources allocated.

. Obtained a 98% on time shipment of customer orders.

. Reduced obsolete inventory by 95% within a 2 year period.

. Reduced excess raw material inventory by 25% within a 6 month period.

. Interacted with Customer Service representatives and customers on a

daily basis.

BASF Corporation-Specialized Chemical-Coatings

Industry

Manufacturing Floor Supervisor, Supply Chain

Facility Manager

. Responsible for Customer Service on site representatives, Purchasing and

Shipping/Receiving Depts.

. Performed as Plant Purchasing Agent, interacted with suppliers and

responsible for all production materials used for the production of

specialized coatings.

. As Operations Planner, scheduled all facility production needs to meet

customer requirements.

. As Manufacturing Supervisor, was responsible for team members to follow

safety and standard operating procedures to ensure manufacturing

environment was safe and efficient.

TECHNICAL COMPETENCIES

. Skilled in the use of Microsoft Office software including Microsoft

Word, Excel, Outlook.

. 5'S Programs, OSHA requirements, Fire Safety Training, Management of

Change, Lean Manufacturing principles. Forklift and Safety training

for Team Members.

Contact this candidate