Customer Service Manager

David Dombrowski

**** *.*. ***** ****, Sunrise, Fl 33323

954-***-**** ****************@***.***

Network Support Technician

Offering Advanced Skills and Record of Consistent, High-Quality Performance

in Customer Service and Information Technology.

Quality focused bi-lingual professional with a background in sales and

management and a long list of technical abilities in the IT/computer realm.

Proven ability to create and deliver solutions that meet corporate

objectives. Comfortable performing in a wide range of platforms and

environments.

CORE COMPETENCIES:

? Network Security ? Data Backup & Disaster

recovery

? Computer Hardware ? Windows & Linux Platforms

? Network Troubleshooting ? Active Directory

SKILLS

SOFTWARE: Windows 3x/9x/NT/2000/XP/Server 2003, Linux, Microsoft Office

97/2000/2007, Norton Antivirus, Photoshop, Illustrator, HTML,

OsCommerce web store portal, Html, Norton Ghost.

HARDWARE: IBM compatible PC's, Motherboards, Video & Sound Cards,

Monitors, CD-Rom drives, IDE/EIDE/SCSI Hard

Drives & other

Devices, Optical Drives, Scanners,

Printers, Cisco Routers

Professional Experience

Claims Verification Inc. - Ft. Lauderdale, Fl 2009 - Present

Internship

Repair and reimage computers. Both hardware and software components. Remote

assistance.

Radio Shack - Sunrise, Fl 2009 - Present

Sales Assistant

Sales of Technological products. Sales of cellular phones and cell phone

plans for AT&T, T-Mobile and Sprint. Both pre-paid and postpaid plans.

The Bureau of Creativity - Sunrise, Fl 2008 -2009

Assistant Manager

Responsible for the operation of the store in the absence of the manager.

Including handling costumers, incoming phone calls, sales or retail

products and overseeing the employees under my supervision.

Bloomingdales 2008 - Boca Raton, FL

Sales Associate

Functioned as an integral part of a team handling customer service. Met

sales and credit card opening goals. Received ongoing training of product

knowledge.

Toscani Baggage 2006-2007- Wellington, FL

Manager

Responsibilities included but where not limited to making bank deposits,

inventory, hiring & training new employees.

Harvard Stores Corp. 1996-2006 - Sunrise/Wellington, Fl

Assistant Manager>Manager>ISM

Internet Sales Manager: Responsibilities for the ISM position included full

management of the company's website in addition to store management. Store

sales doubled due to proper care of the website. The duties involved with

the website included but were not limited to:

. Maintaining website

. Customer Service

. Fulfilling customer's orders

. Shipping and Handling

EDUCATION

Associate of Science. Computer Networks Systems

ITT Tech, Ft Lauderdale 2010 made Honor Roll with a GPA of 3.83

Oct 2006 The Friedman Group Retail Management Camp

References

Available on request

Contact this candidate