Customer Service Project

Thomas J. Pierce

*** ***** ***, ******, ** *****

865-***-****

********@*****.***-****.***

OBJECTIVE

To obtain a position to where technological and professional business

experience can be gained with advancement opportunities in a professional

atmosphere.

EDUCATION

ITT Technical Institute, Knoxville, TN June 2007 to Present

BAS, Technical Project Management Anticipated Graduation: 2010

AAS, Computer Network Systems

SKILLS

. 10 times Perfect Attendance

. Business consultant experience

. Vast Project Management knowledge including PMBOK

. Project Management Protocols and Standard including Legal Issues with

an emphasis on Economical, Business, Corporate and Technical

. PMP,CMP and APM Certifications in pursuit

. Software Development Projects created and finished at ITT Technical

Institute

. 4 times Deans List Student including Honor Student

. Microsoft Office 2003 and 2007 (all editions and programs)

. MS Project

. A+ and CCNP Certifications can be obtained if needed if needed

. Experience with networks and protocols

. Advanced software applications

. Windows XP, Vista and Windows Server 2003,

. MS Vista Certified Administrator

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. Windows XP Certified

. Systems Security Experience

EXPERIENCE

Database Development (contract)

. Paper Documents to electronic format

. Working in a professional atmosphere

. Computer Technical Support

AT&T Marketing Consultant

. Market AT&T Residential products

. Customer Satisfaction

. Professionalism

. Business Atmosphere

Server and Customer Relations

Customer Service, Islamorada Fish Company, Kodak, TN March 2009 to Present

Customer Service, Cracker Barrel, Sevierville/Kodak, TN October 2007 to

December 2008

Cleaning Technician, Masters Touch Cleaning, Kodak, TN January 2004 to June

2007

ITT Technical Institute

. Ran multiple technical and business project as well

. 20 plus classes on portfolio development, project initiations,

economic and technical legal issues

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