Customer Service Engineer

System Engineer

Profile Strong planner and problem solver who readily adapts to change,

works independently and exceeds expectations. Able to juggle

multiple priorities and meet tight deadlines without compromising

quality.

Education Computer Science graduate Addis Ababa University

1998-2002

Training

Servicing the full product line. From HP education service in

South Africa.

Windows clustering. From Marathon technology in Boston.

Windows 2000/2003 server

Windows 2000 pro

Active Directory implementation and design

Networking infrastructure implementation and design.

Microsoft Exchange

Microsoft ISA and

SQL server administration

Office 2007

International Certificates:

A+ Certified

Microsoft Certified Professional (MCP)

Endurance 6200 fault tolerant and disaster tolerant windows

2000/Intel systems certified.

HP Proliant Storage Server workgroup product certified.

HP Accredited Platform Specialist (APS Certified)

to maintaining HP commercial desktops, workstations and

notebooks.

Key Skills Strong experience designing and installing a variety of systems,

from a simple automated office to big systems including Windows

Server 2000/2003, Antivirus, Exchange, ISA,SMTP, FTP and Web

Servers.

Capable of designing, installing, configuring, optimizing, and

troubleshooting both local and wide area networks (LANs and

WANs). In-depth knowledge of various networks operating systems.

.

Operating Systems: MS Windows XP/2000/Vista/7.

Professional/9x/NT Workstation

Applications: MS Office /97/ XP /2000/2007.OWA(outlook web

access)

Experience

NCR Delivered hardware and software maintenance and

Customer Engineer troubleshooting of PCs and peripherals

July 1999 -2002 Installation and customization of PC hardware,

network operating systems and application

software

Familiar with network standards and protocols

(TCP/IP, NetBEUI, IP/IPX and networking

media: NIC, wireless media, cable types, etc

GCS

2003 - 2005 Installed and configured Local and Wide area

Microsoft enterprise network for Federal Inland Revenue Authority

team leader (Federal Inland Revenue Authority) which

contains 15 regional sites and 58 zones.

Installing and configuring LAN/WAN for Ministry

of infrastructure (MoI) which contains:

Connecting 13 different sites through the DDN

line to the main site and can access internet

and files from the main site.

Installing and configuring different

technologies including Video Conferencing for 21

HABTEK branch sites and 600 woredas for Ministry of

2006 - 2009 Capacity Building (MoCB) project.

Network Administrator

Providing hardware and software support

including comprehensive maintenance services.

Configuring, installing and maintaining small/

Amoco large networks.

2010 - present

Customer service /

Cashier

Assisting Customers, and handling cash.

. I have a car and valid driver's license.

. Available: ASAP

Henok Teferra

3626 Pear Tree CT # 21 Silver Spring MD 20906

Cell: 703-***-****

E-mail address: ***********@*****.***

Contact this candidate