Manager Management

Richard L. Albright

*** ******* ***** 321-***-****

Palm Bay, FL 32907

**********@*****.***

General Manager/Operations Manager/Director

If you are seeking an Operations or General Manager to take the

organization to the next level, I've the experience and know how to connect

the processes and procedures that lead to success. I'm the leader you need

to achieve operational results. Let's start by streamlining with an eye on

change management processes. These are tough decisions, but proactively

planning processes and procedures to maintain a focus on customer

satisfaction and retention are key elements that lead to sustained growth.

Let me lead the way to future success.

We'll start with a proactive review of programs, services, forms and

reports and confer with executive management and users to identify problems

and improvements. My past results led an organization to implement new

records management programs that better aligned compliance with best

practices programs. I developed, evaluated, and recommended changes based

on need and analysis of daily operations. Example: My research and

recommendation on purchases for building, fleet and all local contract

personnel led to closely managed contracts, RFPs, and oversight of work

performed for HVAC, plumbing, electrical, and other contracted services.

Negotiations led to reduced contract services cost via competitive bidding.

Additionally, we'll coordinate SMEs to aggressively apply technical

assistance services and direction for development, implementation,

evaluation and expansion of programs of service to customers, public

agencies and local governments. One such program I developed led to service

level improvements of twenty percent.

Let's continue with directing and coordinating work activities related to

operations and maintenance of facilities. Past results led to better

planning and coordination of work activities that were more closely aligned

to achieve results. Moreover, work hours were reviewed, analyzed, and

researched, the review lead to changes in technical approach. Inventory

was reduced sixteen percent and roll time reduced twenty-six percent with

the roll out of home dispatch; both achieved by developing a prepared

analysis of the projected effect of any proposed changes.

I've prepared and compiled data for budget requests and long range program

plans by gathering and organizing information on problems or procedures and

submitting appropriate changes to management. The data gathered led to new

solutions or alternative methods for proceeding with local issues,

processes and procedures. My in-depth documentation of findings was used

to make recommendations for implementation of new systems, procedures, or

organizational changes that re-aligned deployment of work force to meet

rigorous program initiatives.

EMPLOYERS

TDS TELECOM February 1999 - November 2000 & March 2002 -

August, 2009

FAIRPOINT COMMUNICATIONS November 2000 - March 2002

SPRINT July 1990 - December 1998

C-21 MANZO DeRisi January 1986 - June 1990

EDUCATION

Masters of Arts - Organizational Management

University of Phoenix, Phoenix, Arizona

Bachelor of Arts - English & Literature

Burlington College, Burlington, Vermont

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