Project Manager Management

Nicole T. LaGuerre

C: 617-***-****, Acton, Ma. *********@*******.***

Professional Summary

Assertive, innovative, Organizational Development (OD) over 12 years

experience in OD, Training, and change management. Long-range thinker with

an excellent ability to translate theories and possibilities into solid

plans of action. Excellent written, verbal, problem solving, conflict

management, negotiation, and analytical skills. Strong desire to see people

pursue work in ways that meaningfully help drive individual, team, and

organizational performance. Organizer and leader of the SAWomen's group.

Qualification summary

Change Management: group processes, process reengineering, strategic

planning, communication plans.

Employee Attitudes and satisfaction: empowerment, job satisfaction,

conflict, and stress management.

Employee Motivation: Strategies to motivate employees.

Learning Management Systems (LMS): implementation

Team building: meeting facilitation, onsite or offsite retreats.

Training and Development: computer-based learning, technical training,

management development, mentoring, competency modeling, assessment of

training effectiveness

Achievements

For Fresenius Medical Services Center for Leadership & Professional

Development department streamlined and automated processes for all

learning and development programs resulting in decreased absences for

training, decreased error in materials production, and time used.

. As a member of the Brigham & Woman's Hospital (BWH), Textron Systems

(TSC) & Fresenius Medical Care (FMC) teams launched enterprise-wide

Learning Management System, resulting in more robust analysis and

management of training investments and solutions.

. Developed a comprehensive mentoring program for incoming cooperative

education students at TSC, resulting in improved career guidance for

participants and increase in recruitment efforts.

. Successfully launched coaching program, coaching senior management

staff on presentation skills as a part of TSC succession planning

resulting in increased exposure of staff to executive level and a more

streamlined succession planning selection process.

Improved e-learning completion for Textron systems from 30 to 95% .

. Increased retention rate of employees to over 90% for Center for

Health & Development (CHD) through staff empowerment, accountability,

and job re-design.

. Vendor management for the Boston Medical Center information technology

department. Identified, organized, and tracked vendor licenses and

contracts resulting in a saving of over $100,000 to the department.

. Assessed, researched, designed, and implemented a change management

process for the town of Acton to coordinate information and foster

communications with regards to storm water management resulting in a

90% decreased time spent coordinating data necessary for submittal for

E.P.A compliance as well as increased communication between Director

and direct reports.

Work Experience

Organizational Development/Change Management

. OD consultant & Program Director for (CHD), Inc. Responsible for

assessing the organization, implementing change, and creating policies

and procedures resulting in increased organizational effectiveness and

retention of staff. Managed FTE & program budget.

. OD consultant for CHD, TSC and BWH providing consultation and

recommendation on issues related but not limited to, teams, conflict

management, leadership, cultural competency, and change management.

Additional work involved communication strategies (formal and informal

communication plans, instructional design, training & meeting

facilitation, focus groups, and revamping policies and procedures.

Researched, assessed, evaluated, and recommended solutions based on

solid empirical data and best practices in the OD field resulting in

improved employee, communication, and organizational performance.

. Conducted 3-tiered organizational assessments for TSC to determine

future state organization development and learning needs in an effort

to properly distribute and utilize training and development (T&D)

budget and grants.

. Successfully managed T&D budget totaling $500,000 annually for TSC as

well as administer T&D grants.

. For Fresenius Medical Services, streamlined processes for all learning

and development program resulting in decreased absences for training,

decreased error in materials production, and time used.

Responsibility includes, but not limited to, process redesign,

research & reported on employment trends. Collection, calculation, and

report on quarterly score card for senior executive.

Learning and Development

. Utilized instructional design skills/techniques coupled with adult

learning knowledge to design employee training programs resulting in

increased professional development for employees in organizations

worked.

. Assessed, designed, administered, and evaluated approaches to improve

employee and organizational performance through employee training

programs.

. SkillPort administrator and Manager of e-learning activities for 3500

TSC employees, including maintenance of all vendor relations,

training, and technical support, resulting in an increase in TSC

required competencies training for employees.

. Design and facilitate (d) training workshops for employees ranging

from individual contributors to senior management that resulted in

improved work performance and/or awareness.

Workshops:-

Empowerment-Feminist Intervention Therapy, for BWH Organizational

Development Retreat (single session) & Alliance for Inclusion &

Prevention (multiple sessions).

Human Resources Policies, for 500+ participants during BWH New

Employee Orientation (multiple sessions).

Leadership through self actualization, for 12 senior leaders at CHD

(single session).

Leadership (Kouzes & Posner), presented to 150+ participants during

the Nurses in Charge conference, BWH (single session).

Presentation Skills, for 30+ senior management employees at TSC

(multiple sessions).

So You Want to be a Coach, for 30 participants at TSC (single

session).

. Communication, Team building, and Conflict resolution for direct

reports at CHD (single sessions).

. Technical training for new IT ticketing system to 150+ IT employees

at Boston College (multiple sessions).

Valuing differences (Cultural Competency initiative) for 40+ employees

BWH (multiple sessions).

Your Human Rights, presented biannually Eliot Community Human

Services. (multiple sessions).

Supervision & Coaching

. As the Director at CHD provided leadership and supervision to

approximately 32 individuals (8 direct reports and 24 indirect

reports) including weekly performance appraisal sessions.

Employment History

Fresenius Medical Services, Leadership & Professional Development, 7/2009

to present

Vicissitude Consulting, Owner, Consultant, Organizational Development (OD),

March 2004 to July 2009

Independent consultant on varying short term and long term contracts listed

below

Center for Health & Development, Program Director & OD Consultant,(Jan

- December 2007)

Partners Healthcare, Consultant, OD & Learning. (June- Dec 2006)

Textron Systems, Senior OD & Learning Specialist (consultant) (March

2004- December 2005)

Town of Acton, OD Project Manager (consultant) (March to December 2004)

Short Term Consulting/Contract:

Alliance for Inclusion and Prevention (AIP Summer, 2005), Boston

College(November- December 2007), Boston Medical Center(May to June

2006), Educational Development Center(January to March 2008), & NYLife

(March to June 2008),

Non consulting positions:

Wyeth & Eliot Community Human Services (2000-2003), Cubist (2003),

Polaroid (2003-2004) Reardon Associates (2003-2009).

Technical Skills

Microsoft Office suite, Microsoft Project, SPSS, FrontPage, Adobe Indesign,

Adobe Captivate, HpService Center, PeopleSoft, RWD Infopak,, SumTotal,

HealthStream, Nexprise

Education

Doctor of Philosophy in Psychology (PhD), Capella University, Minneapolis,

MN (Virtual). In progress

Specialization in Industrial/Organizational Psychology

Master of Science (M.S) in Human Resource Management, Emmanuel College,

Boston, MA

Bachelor of Science (B.S) in Psychology, Northeastern University, Boston,

MA

Professional Membership

Society Industrial Organizational Psychology, Organizational Development

Network

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