Customer Service Administrative Assistant

Gordana Mihajlovic

** ******** ** ? Apt *G ? Quincy, MA 02170 ? 857-***-**** ?

*************@*****.***

Administrative assistant with over fifteen years experience in

administrative support role. Energetic, self motivated and highly

organized. Excellent problem resolution abilities. Great customer service

skills, maintaining high level of confidentiality. Professional oral and

written communication skills. Flexible with ability to work as part of a

team or independently.

PROFESSIONAL EXPERIENCE

UNIVERSITY OF NIS 1993-

2010

Law School (1998-2010)

Student Affairs Officer

. Provided general support the daily operations for the Faculty, Staff,

and Students in the Department of undergraduate, graduate and

postgraduate studies

. Provided student advisement for various represented academic programs

in coordination with Program Directors and other related Departments

within the School of Law.

. Maintained program specific documents, web pages, bulletin revisions

and updates, flyers, evaluations, student records, payroll data and

support procedures.

. Assisted with travel arrangements.

. Set up Calendar appointments for Program Directors, Assistant

Directors, and Faculty within Department.

. Arranged and attended program meetings; prepared agendas, prepared,

and distributed meeting minutes.

. Scheduled and coordinated meetings and events. Assessed and secured

location, room reservation, set up, and catering needs.

. Greeted and assisted visitors to the Department

. Assisted all personnel with office equipment (copier, fax, scanners,

etc.) and ordered all supplies following established School of Law

protocol.

. Assisted with Department preparation of class schedule.

. Supported comprehensive exam processes.

. Worked with standard contract template

Electronic Engineering School (1993-1998)

Administrative Assistant

. Drafted and prepared correspondence, sorted mail, filed and scanned

documents.

. Answered phones and provided customer service assistance.

. Planned, organized and carried out student events.

. Arranged travel for professors and assistants.

. Operated Database, including statistical reports.

. Prepared routine correspondence and reports.

COMPUTER SKILLS

Windows XP; Windows 7; MS Office (Word, Excel, Access,Power Point,

Outlook); Internet ; scanning technology, Oracle RDBMS (SQL Forms, SQL

Reports), Blind typing (about 70 wpm and data entry about 9,000 ks/hour)

EDUCATION

Associates Degree, Law, School of Law, University of Nis, Serbia

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