Sales Customer Service
Resume:
Sarah H. Maldonado
*** ********* ***** **, ******** SC 29673
************@*****.***
Attention: Human Resources
Dear Sir or Madam:
Please accept the attached resume as my expressed interest in working for
your company.
As my resume indicates, I have over fifteen years of experience in
marketing and multimedia fields. In my most recent position, I have gained
valuable understanding of managing and operation techniques for the
printing industry. Over the years, I have organized effective marketing
campaigns resulting in sales increase to my employers. I also have
extensive experience in the use of multimedia tools for the creation of
applications for e-commerce, online, computer, and video use. I can lead
and manage others, but I am also a successful individual contributor.
It will be a pleasure to further discuss my qualifications and capabilities
with you. I can be reached at the above address or phone number.
I look forward to hearing from you.
Sincerely,
Sarah Maldonado
Sarah H. Maldonado
Enc. Resume
Sarah H. Maldonado
495 Hurricane Creek Rd, Piedmont SC 29673
************@*****.***
PROFESSIONAL EXPERIENCE SUMMARY
Highly motivated and entrepreneurial marketing and multimedia expert with
over fifteen years of business experience. Extensive knowledge developing
successful marketing campaigns. Solid experience developing multimedia
applications for e-commerce, online, computer, and video use. Demonstrated
experience managing and leading others, as well as on the individual
contributor role. Enjoys and excels working in highly creative,
entrepreneurial, challenging, and fast-paced environments.
TECHNICAL SKILLS
HTML Avid Express Pro Illustrator
Photoshop Adobe After Effect Flash (Action Script)
Windows & Mac Dreamweaver 3D Studio Max
MS Office Director (Lingo) Sound Forge XP
Quark Fireworks JavaScript
InDesign
CAREER ACHIEVEMENTS
Volunteer - Administrative
Open Arms Hospice / McCall Hospice House, Simpsonville S.C. 6/2010 -
To Present
. Clerical or Administrative volunteer work directly with volunteer
Coordinators or any other hospice staff member.
. Duties include but no limited to; working the front desk, mailing out
items, putting together admission packets, making copies, bereavement
mailings/signing cards, putting together nurses' packets, sending out
flyers, updating information, help with auditing, putting together
folders, sending out thanks you cards, filling all different types of
paperwork, etc.
Digital Prepress Technician & Graphic Designer
Genesis Press, Inc., Piedmont S.C. 2007 - 3/2010
. Review, analyzes, evaluates customers files for printing on Sheet Fed
and Web presses such as Mitsu 6c & 4c, Heidelberg 4c & 2c, Davidson,
Hamada, AB Dick, Harris 4 & 2unit, and Solna 2unit.
. Help press operators identify and resolve layout & design issues on
the presses.
. Generates and manipulates graphics arts into consolidates and seamless
printing programs.
. Defines and track quality assurance metrics such as missing
information, spot colors, resolution, sizes, etc.
. Provide support between press operators and customer service
department.
. Document, track and monitors problems to ensure a timely resolution
and schedule.
. Uses knowledge of current graphic design software to produce graphic
art and visual materials for promotions, advertisements, packages,
business cards, flyers, informative and instructional material and
others for both internal and external organizations to meet customer
need and efficiency production.
. Produce presentations and other creative print media based on content
prepared by professional staff.
. Manages and approves print production schedules, print specifications,
and internal proof for different projects thought different equipment
such as Espon Stylus Pro 9800, HP DesignJet 1050c Plus, and others.
Operations Specialist & Interactive Media Developer
The Taco Maker, Inc., Guaynabo, P.R. 2006 - 2007
. Performed QSR assessments for all Taco Maker restaurants in Puerto
Rico, evaluating results and making formal recommendations to achieve
optimum quality levels.
. Identified areas of opportunities in the operational & structural
areas and use judgment to make recommendations. Provided directions on
how to correct and improve situations that affect quality, service,
structure, image and procedures as stipulated in the Operations
Manual.
. Responsible for coordinating and assisting new restaurants openings
and assuring use of proper control procedures. Supported the training
coordinator by developing training manuals and procedures for new
products.
. Assisted in the development and implementation of new products.
. Developed, implemented and followed through action plans for
restaurants those are not performing by the corporation standards.
. Provided recommendations and support the marketing department on the
implementation of marketing plans and local store marketing campaigns.
. Created and developed multimedia presentations for company through CD-
ROM, Internet, DVD Authoring Presentations, Personnel Video Trainings,
among others.
Marketing Consultant & & Interactive Media Developer
Net-Media, Inc., Guaynabo, P.R. 2003 - 2006
. Launched Net-Media as a provider of marketing and multimedia services
specializing in the small business market. Involved in all day-to-day
business, operational and financial aspects of the organization.
. Identified and attracted new customers requiring marketing and
multimedia expertise while nurturing relationships with existing
customers.
. Developed and implemented full marketing campaigns for customers
providing technical and advertising expertise.
. Provided multimedia solutions to small businesses in the form of
internet and computer based applications.
Sales & Marketing Support Manager
Vernet, Inc., Caguas, P.R. 2001 - 2003
. Developed, implemented and managed Vernet's advertising strategy, from
a business, sales and technical perspective.
. Coordinated the marketing activities for products and business lines,
which included advertising, direct mailing, printing, customer events,
and trade shows.
. Developed new advertising materials for international and local
educational market such as catalogs, online and digital promos,
promotional kits, among others.
. Provided technical support to the sales department by resolving issues
pertaining to products and services. Designed, implemented and
maintained electronic data information systems used by Sales
Department.
Department Director / Interactive and Web Programmer
Vernet, Inc., Caguas, P.R. 1999 - 2001
. Led a department of two Multimedia, one Internet Programmers, and
three Graphic Artists. Organized, prioritized and delegated tasks to
ensure the development of critical products on time. Supervised and
motivated personnel to assure successful completion of projects.
. Developed new product concepts for international educational market.
. Created and developed computer software and educational computer games
for distribution through CD-ROM and Internet.
Digital Graphics Director / Interactive Programmer
Visual Communications Inc., San Juan, P.R. 1995 - 1999
. Led a department of one Multimedia Programmer, two Graphic Artists,
one Video Technician, and one Sound Technician. Organized,
prioritized and delegated tasks to ensure the development of critical
products on time. Supervised and motivated personnel to assure
successful completion of projects.
. Defined and procured equipment and materials required for completing
multimedia presentations.
. Participated in defining format and technique of multimedia
presentations to be produced.
. Created interactive multimedia presentations for corporations such as
Texaco, Sprint, Puerto Rico Convention Bureau, and Puerto Rico
Industrial Corporation (Fomento - PRIDCO).
. Redesigned the corporate website. Incorporated an advanced search
engine, which provided customers vast on-line company information, and
an automated ordering system, which increased sales by 10%.
. Designed, created and maintained web pages for customers.
. Created graphic and multimedia elements using Java, Shockwave, 3D
Modeling and Lingo.
Video Editor & Production Assistant
Visual Communications Inc., San Juan, P.R.
1993 - 1995
. Performed A/B Roll and Non-Line video editing using Alladin OZ-
Pinnacle computer and Sony DFS-500.
EDUCATION
MBA in Business Administration with major in E-Business.
University of Phoenix, Guaynabo, PR
August 2005
BBA in Business Administration with major in Business Communications,
Pontifical Catholic University of Puerto Rico, Ponce, PR
May 1993
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