Quality Control Technician

Torrie R. Moore

**** ***** *-

mail: *********@*****.***

Memphis, TN 38111

Telephone: 901-***-****

PROFESSIONAL EXPERIENCE

KUEHNE + NAGEL, Southaven, MS

Repair Technician February 2010 -

Present

> Maintains, analyzes, troubleshoots, and repairs solid ink and toner

based Lexmark laser printers

> Performs digital/analog circuit diagnosis of POS terminals

> Manages repair parts inventory in adherence to Asset Management

policies and procedures

> Identifies and provides input on unique and reoccurring issues

SCIS AIR SECURITY (Memphis International Airport), Memphis, TN

M2 Service Technician October 2009 -

Present

> Performs maintenance on handheld POS devices

> Maintains established processes that supports company, airport,

airline and government security processes and

regulations

> Works in cooperation with other Associates, Flight Attendants, and

airport personnel demonstrating a high level of customer

service

> Maintains documentation of activities pertaining to POS devices and

inventory management

US CENSUS BUREAU, Memphis, TN

Enumerator April 2009 - May 2009

> Received assignments which involved locating and listing households

> Conducted interviews with respondents, explaining the purpose of

the census, asking questions as worded on census forms

> Performed quality control operations at selected addresses in a

predetermined geographic area

> Used handheld device to record and verify data obtained from

interviews and observation

Office Operations Supervisor for Technology January 2009

- April 2009

> Administered user accounts for the various programs utilized by the

LCO staff

> Supervised Help Desk and Inventory Control employees in Technology

Department at LCO

> Established and maintained effective professional working

relationships with co-workers, industry peers, contractors, and

equipment suppliers

> Diagnosed hardware, software, and operator problems and recommended

or performed actions to correct issues of

end users

Recruiting Assistant Clerk December

2008 - January 2009

> Provided administrative support to field recruiting staff and

management

> Reviewed, completed, edited, or otherwise assisted in clerical

processing and/or data entry as needed

> Maintained and reviewed correspondence files

> Received and placed incoming and outgoing calls in response to 2010

Census inquires

> Conducted general interviews with customers to identify, assess and

ascertain nature of visit or call and directed customer

appropriately

FLEXTRONICS GLOBAL SERVICES, Memphis, TN

Associate Process Engineer (Exceptions) August 2006 -

October 2008

> Coordinated and managed technical projects (HP) and activities of

personnel

> Composed progress reports, proposals, budgets, needed materials,

requirements and training material

> Prepared work orders when required, and ensured appropriate

procedures were followed

> Responsible for responding to product support questions from

customers and recommending corrective actions

> Demonstrated ability to establish and maintain effective

relationships with customers

> Installed, assembled, troubleshoot, maintained and tested computer

equipment and software

> Trained personnel on procedures as specified by customer

requirements

Engineering Technician October 2003

- August 2006

> Created and updated documentation for present and new products (HP)

to assure conformity to plans and specifications to be used as

training and reference material

> Understood and effectively communicated process requirements to

management, engineering and production personnel

> Promoted and recommended products and services based on a logical

relationship to the customer's needs and interests

> Tested software/hardware functionality, compatibility and system

integration

> Provided design details where lacking and assisted Engineering in

product improvements as detected through repair and servicing

procedures

Printer Analyst/Technician May 2003 - October

2003

> Diagnosed cause of electronic or mechanical malfunction or failure

of multi-functional HP printers and performed preventative and

corrective repairs

> Demonstrated active listening skills and listened to understand and

to assure mutual understanding

> Assisted in the identification of root causes for quality and

implement corrective actions to reduce/eliminate them

> Maintained up-to-date records including documentation of test data

SOLECTRON (Talent Force), Memphis, TN

Repair Technician August 2002 - May

2003

> Utilized troubleshoot methods to perform repairs on DELL laptops

and Microsoft XBOX game systems

> Installed all manufacturer-mandated equipment modifications and

hardware/software up-dates specified

> Operated electronics test equipment, electrical hand tools, basic

hand tools

> Performed quality control checks

> Provided warehouse support as needed (inventory, packaging and

shipping)

QUALIFICATIONS SUMMARY

> Excellent troubleshooting skills and has the ability to follow

detailed directions

> Proven skills in time management, prioritizing tasks, and meeting

deadlines

> Possesses a natural curiosity; a quick learner who can easily adapt

to new responsibilities

> Flexibility; cooperatively works with others to produce and deliver

quality work

> Ability to communicate relevant information and directions in an

organized, patient and concise manner to all levels of personnel in

writing, in person and via telephone

> Ability to identify, analyze, interpret and solve practical

problems

> Ability to work in a fast-paced, often high-pressure, office

environment

> Punctual, regular and consistent attendance

EDUCATION

New Horizons Computer Learning Center, Memphis, TN 2009

> CCNA Certification Program (ICND1 & ICND2)

University of Memphis, Memphis, TN 1997 to

2001

> Bachelor of Science in Computer Engineering Technology

> GPA: 3.33, Cum Laude, Dean's List

Lake County High School, Tiptonville, TN 1993 to

1997

> GPA: 3.67, Diploma

GENERAL OFFICE SKILLS

Developed skills and competences in many clerical procedures, including:

> Typing, 55 WPM, 10-KEY

> Filing

> Keeping Records

TECHNICAL SKILLS

Applications Software

Microsoft Office

> Excel

> PowerPoint

> Word

> Access

> Outlook

REFERENCES

Available upon request.

Business Management Software

BAAN

SAP

ORACLE

WMS

KRONOS

Microsoft Visio Remote Desktop

ADOBE Acrobat AUTOCAD

Symantec Ghost Telnet

Remedy VPN

Callfinity SQL

PeopleSoft ORION

> Answering phones (multi-line)

> Distributing mail

> Inventory Control

> Issuing Receipts

> Shipping and Receiving

Contact this candidate