Management Project

Michael (Mike) E. Muhlenburg

PO Box ****

Meridian, Idaho 83680

208-***-**** . ***********@*****.***, ***********@*******.***

OBJECTIVE: IT executive with established abilities for operations,

security, business, technology, services.

SUMMARY OF QUALIFICATIONS

. Commitment and passion for establishing strategic and dynamic IT

organizations. Proven ability to support, monitor, design, re-engineer

and deliver full turn-key project-program-portfolio management offices.

. Delivered application business change to network $1M to $1B+ in revenue

with 34% margin average.

. Expertise in capital planning, ROI, cost-control analysis, metrics and

reporting.

. Director, Planning & PMO services related to IT governance, project

management, program management tools, financial management, contract

processes, audit, and support for worldwide IT operations.

. Understanding for general business administration; knowledge of DOE

financial, administrative, and reporting.

. Previous Top Secret Security Clearance w/Full Scope Polygraph

authorized by DOE, DOJ, and DOD (93-98)

. Delivered Project Management Enterprises: Earned Value Management

System (EVMS), Proposal Risk Evaluation and Preparation System

(PREPS), Project Risk Management, Cost Estimating, Reporting

(performance and variance analysis), Work Breakdown Structures, and

Project Execution Plans.

. Direct and provided developmental opportunities for staff, contractors

while promoting environment of teamwork, effective communications,

empowerment, and collaboration.

. Lead, leveraged and define IT and PMO policies as (interim(s)) Chief

Information Officer (CIO).

. Developed and lead IT centers to become best of breed worldwide in

diversity of industries.

. Effective leadership abilities and proven record of accomplishments

working within executive management in developing an IT plan to support

the corporate vision and business plan, communicating the vision of both.

. Extensive experience in designing and developing large scale enterprises

across diverse business lines.

. Direct, lead, support in PMO enterprises for diverse small-medium-large

large distributed organizations.

. Administrative background in hr, finance, sales/marketing, regulatory,

budgetary, policy, business planning.

. Lead and support collectively with all departments, senior management,

and c-level for business continuity.

. Possess transition skills to measure, monitor, analyze report and modify

to assure best practices.

. Ability to promote communication plan that values diversity; with the

ability to think, and plan strategically.

. Capable of providing knowledge workshops staff development and peer

training for coaching, mentoring with risk and mitigation strategies.

PROFESSIONAL EXPERIENCE

IT, PMO, Private Consulting, Symposiums, Leadership Seminars and

Volunteering (2009 to Present)

I'm an IT, PMO hands-on/off guiding executive with 24 years experience in

all phases of the IT and PMO system life cycle, including planning, design,

development and support management. As a consultant, I have relentlessly

and successfully pursued my goal of shifting the paradigm from technology-

focused systems to business-focused systems. I have significant experiences

in enterprise modeling, enterprise reengineering, information strategic

planning, and SCRUM, AGILE and Rapid Applications Development (RAD).

Director, IT, Program Management Office, Project Controls Office

(2008 to 2009)

Superior Energy Service (Wild Well Control)

Served as Executive Manager for recognized leader for services, equipment,

marine engineering needed to enhance and maintain the operational, and

production of power generation and the oil and gas industry.

. Reduced costs and expenses 22% by developing MS business management

solutions and contract management. Increased portfolio $12M by

implementing PMO.

. Developed communication plan. Sustaining results in 45 days for project

status to executive team.

. Decreased cost estimates, schedules and processes by 33% by implementing

and supporting PMO.

. Reduced lost ROI by 18% by defining global sourcing and procurement

procedures.

. Directed and supported Primavera P6.1v operational in 45 days by

delivering PMO program tool suite.

. Directed PMO training-development. In 90 days rollout for tier I, II, III

for BA, Project/Program managers

. Create CAPA (corrective action/preventative action) procedures supporting

analytical performance metrics.

. Integrated and supported controlled documents for compliance by

implementing Oracle & Docummentum.

Sr. Director IT, Program Management Office

1/2007 - 1/2008

Asst VP IT Chief Administration Officer-OCIO - 07/07

BMC Corporation, Houston, TX

BMC Recognized leader in IT and ITIL Business Service Management, BMC

provides a comprehensive and unified platform that helps IT organizations

cut cost, reduce risk and drive business profit.

. Achieved savings of $12M by developing PMO business management solution

and portfolio financial plan.

. Increased PMO portfolio efficiency by 29% by re-designing support model.

. Developed product delivery process (PDP) which was reproducing delivery

results in 6 months.

. Increased PMO performance integration by 39% by taking over PMO support

and reporting metrics.

. Achieved ROI savings of $5M/yr by putting into compliance practice for

IT, PMO, and M&A.

. Directed PMO operations in 90 by re-establishing the Governance and SDLC

development life-cycle phases.

. Directed, lead and supported thru PMO for offshore model with ROI

estimated at $12M/yr.

. Increased performance support 39% in first 12/months by integrating

Oracle within business verticals.

. Directed, lead and supported PMO training model in first six months for

tier I, II, III PMO development.

Executive Director Worldwide IT, Program Management Office

12/2004 - 6/2006

(Interim) European IT CIO - 04/05

DHL, Brussels BE, Bonn DE, LatinAM, APAC, Netherlands, Russia, Israel,

India, USA totaling 220+ countries

DHL is the global leader of the international transportation & logistics

industry. DHL's international IT PMO (Program Management Office) connected

more than 220 countries worldwide in an IT network topping FedEx and UPS

combined. DHL IT PMO portfolio held more than 463 billion euro's in 2006.

. $1-2M savings annually by implementing PMO lead management and business

development.

. Designed and supported IT PMO in 12 months which held a governance

portfolio supporting HR, finance, sales/marketing, compliance,

transportation, engineering, datacenters, operations, POS, training,

standards development, and offshore/onshore/nearshore.

. POS, financials increased 25% by integrating support of SAP into PMO

budget process (32 Countries).

. Established PMO lessons learned process in 3 months across our 220

countries.

. Improved supplier quality and inventory by 30% by supporting IT global

sourcing.

. Directed and supported PMO integration for US, EMEA, LatinAM & APAC with

savings of $37M Euros/yr.

. Lead reduction of overhead by 28%, with increased profits of 19% by

consolidating four data center.

. Improve sales force efficiency by 40% by upgrading and supporting

sales/marketing package.

Sr. Director IT, Program Management Office (Perot/Dell consulting)

6/2004 - 12/2004

IT, CIO-OCIO; Sr. Administrative Consultant - 9/04

Stanford Hospitals/Clinics, Palo Alto, CA

Stanford Hospital & Clinics is known worldwide for advanced patient care

and acts as the primary teaching hospital for the Stanford University

School of Medicine.

. Delivered, implemented and supported PMO office by establishing PMO

framework in 90 days.

. Defined and supported PMO roadmap, framework, and timeline by leading

EPIC program.

. Directed OCIO framework within 90 days by establishing vendor-sourcing

list.

. Improved capital project process for FY'05-06 budgets by leveraging PMO

portfolio.

. Improved compliance efficiencies for 12,000 users by establishing HIPAA

policies and procedures.

. Savings of $5M/yr by directing and support training for continuous

development for tier I, II, III PMO staff.

. Operational savings $12M/yr by relocating and consolidating of two data

centers.

. Lead the increased intake by 23% by having the PMO lead in establishing

the HIPAA compliance policies.

Sr. Director Global IT, Program Management Office,

8/2000 - 6/2003

Sr. Mgr IT, PMO - 00/01 Assoc Dir. IT, Program Management Office - 01/02

Bayer Bio-Pharmaceuticals, Berkeley, CA

Bayer is among the world's foremost innovators in the field of bio-

pharmaceutical, clinical research and medical products. EBITDA (Earnings

before Interest, Tax, Depreciation and Amortization): euro 4,157 million

. Restructured vendors SLA, OLA of $1M/yr in supporting business operations

and offshore/infrastructure.

. PMO operational and sustaining operations in 13 months with core re-

design and support model.

. Lead training and staff analytics by establishing training programs for

performance monitoring guidelines.

. Directed a savings of $5M/yr by establishing PMO operational policies,

procedures and templates.

. Increased global financial control by 56% by implementing initial SAP

modules FI and CO.

. Lead further improved operations and support by 68% upon integrating a

global SAP suite of tools.

. PMO lead improvement of 3% to 30% in core business processes.

. Reduced FDA citations by 1:3 by PMO leading, managing and supporting

compliance management.

VP Global IT, Infrastructure, Program Management Office

8/1998 - 8/2000

Sr. Infrastructure Principal - 98 Assoc Dir., Program Management Office -

99

4C Solutions, Inc, East Moline, IL (start-up)

4CS is the leading provider to fortune 1000 clients for high-tech mfg

development and support. 4CS leverages best practices in the manufacturing

industry, which, is a core focus of 4CS and 80% of its revenue.

. Achieved PMI PMO certification, staff standardization programs in 12

months by leading PMO Office.

. Lead and championed PMO management committee for project selection within

3 months

. Achieved increases of $9M in Q1-Q4 for support of offshore business

model.

. Directed performance increases for 56% of target with upgrade to

financial programs.

. Recommend acquisition of Business Management Co. Results: Achieved 89% of

target.

Sr. Director, IT, Program Management Office (DOE Client: ComED

6/1993 - 8/1998

Assoc Dir. IT, Program Management Office - 94/95 Assoc Dir. IT,

Engineering - 95/96

Motorola, Inc, Schaumburg, IL

Motorola is the global communications leader powered by a passion to invent

and a perpetual commitment to advancing the way the world connects.

Motorola achieved in 2008, net sales: $30.1B, R&D expenses: $4.1B.

. Delivered Project Management Enterprises such as: Earned Value

Management System (EVMS), Proposal Risk Evaluation and Preparation

System (PREPS), Project Risk Management, Cost Estimating, Reporting

(performance and variance analysis), Work Breakdown Structures, and

Project Execution Plans.

. Achieved PMO Certification in 18 months by re-engineering PMO framework,

standards and processes.

. Uptime increase 42%, decrease in maintenance by 22% by PMO monitoring and

making support improvements

. Supported financial applications. Results: Decreased errors in accounting

(Oracle) by 13%.

. Improved transparency within 90 days with executive dashboards and core

business metrics.

. Improved PMO training programs by 23% for tier I, II, III BA, Project,

Program Managers.

. Increase business support operations by 13%. PMO delivered first service

offerings catalog.

. Re-engineered IT and Business processes. Results: Increased internal and

external facing by 26%.

. Vendor(s) scored quarterly on KPI (Key Performance Indicators), SLA

(Service Level Agreements) and OLA (Operational Level Agreements) by PMO

which lead the creation for the vendor conversion program.

CREDENTIALS

. PMP, (Project Management Professional)

. Prince II, internationally recognized (Practitioner)

. ITIL, Information Technology Infrastructure Library w/Foundation

(Practitioner)

. Six-Sigma, Black Belt (Practitioner)

. FCC (Radio Telecommunications Operating Engineer)

EDUCATION

. MPM, Masters of Project-Program-Portfolio Management, w/Business

Management Information Systems from Keller Graduate School of Management

- 9/1999

. MBA, Masters of Business Administration w/Accounting, w/International

Business Finance from Keller Graduate School of Management - 4/1999

. BS, Telecommunications Technical Engineering Management from DeVry

University - 10/1996

. AAS, Electronics Engineering from Hamilton Technical College - 8/1985

(transfer)

. Languages, English and German (within limits)

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