Customer Service Sales

Michael R. Gray

**** ***** ***** *********, ** **445 630-***-****

*********@*****.***

Account Development manager/ Supervisor of Sales/ Account management

Customer Service/ Team Leader/ Recruiting Specialist/ Business Development/

Transitions Management/ Expense Control/ Client Satisfaction/ Product

Implementation/ Risk Management

Demonstrated expertise in developing and implementing plans to improve

overall efficiency, productivity and profitability. Combined aggressive

sales with administrative leadership to manage business unit. Created

largest increase in sales growth. Ensured smooth implementation of products

and programs.

Accomplishments at Recycled Paper Greetings included:

. Turned stagnant business profitable

. Grew business by 40% in 1 year (FY 2010)

. Hired and maintained a large work force

. Captured large regional chains

Key Characteristics: Exceptional people skills and team player. Highly

competitive. Versatile and resourceful. Strong analytical skills.

Knowledgeable of key markets. Conceptual thinker. Recruits and motivates

strong professional teams. Cultivates customer relationships. Handles rapid

change easily.

Bachelor of Science: Illinois State University August, 1999

Selected Accomplishments

Rollout of New Program With Wal-Mart: Coordinated installation and

implementation of planagrams in 37 new greeting card departments in a multi-

state area.

Rollout of New Program With Walgreen's: Coordinated set up and opening of

67 new greeting card departments within 30 days.

Acquisition of Doc's Drugs: Presented business plan to Board of Directors

and won contract of a 17 store pharmacy chain. Coordinated the set up and

rollout of those stores.

Replaced an Entire Sales/Service Team: Removed an entire sales/service team

in a large metropolitan area and hired a new team. Trained the new group,

repaired the reputation of the company, and restored the area to business

as usual.

Career Summary

Papyrus Recycled Greetings (a subsidiary of American Greetings (2010-

Present) Customer Development Supervisor.

Manage a multi-state region calling on primarily independent businesses and

regional chains. Manage 18 direct reports. My focus is on growing

existing business as well as developing new business.

Recycled Paper Greetings (a subsidiary of American Greetings) (2005-2010)

Account Development Manager. Manage a multi-state region calling on

national retailers. Day to day duties include new business acquisition,

expansion of business in existing accounts, sales and product analysis,

product resets, merchandising, ordering, customer service, and managing a

team of account representatives.

American Greetings (2003-2005) Area Supervisor. Sold products directly to

store manager and buyers. Developed and implemented business plan to exceed

forecasts on an annual basis. Coordinated product revisions and

implementation of plan-o- grams. Managed merchandisers to make sure our

product was being presented in the correct manner.

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