Sales Customer Service

Tiffany Harris

**** *. ******** **. ? Memphis, TN 38128 ? 901-***-**** ?

**************@*****.***

Objective

To obtain employment in an industry with an emphasis on merging innovative

technologies and strategic marketing.

Professional Experience

commercial appeal, Memphis, TN 4/2010 -

present

Sales and Marketing Information Analyst

. Provide sales performance reports to advertising sales

representatives. Performed marketing analysis on current customer

database to determine readership and behavioral trends. Designed

sales and advertising reports and sales forecasting reports using

Cognos, Excel, and Sharepoint.

Harrah's, Robinsonville, MS 11/2007 -4/

2010

Regional Marketing Database Analyst

. Performed analyses of consumer behavioral trends and transactional

data sets and direct response campaigns. Developed customer contact

strategies, including test design, selection criteria, and measurement

plans. Designed marketing metrics reports and marketing forecasting

reports.

. Assisted in development of information-based products and services.

. Developed strategic database marketing segmentation programs targeted

to specific audiences using a variety of software programs such as

Cognos, Access, Map Point and Excel.

. Recommended new business and retention programs and strategies through

direct marketing campaigns.

Accomplishments

. Improved productivity by automating monthly and weekly reporting

processes.

. Implemented marketing strategy and financial forecast for the

company's largest multi-property promotional event.

MEMPHIS POLICE DEPARTMENT, Memphis, TN 3/2004 -11/

2007

Police Radio Dispatcher

. Processed emergency and non-emergency calls for police services.

Enhanced public safety for officers and private citizens through

responsive research and assessment of different situations.

DILLARD'S, Memphis, TN 7/2003 - 4/2004

Sales Associate

. Performed a wide variety of retail functions, including selling,

customer service, merchandise presentation, stock work and inventory

control.

Education

UNIVERSITY OF MEMPHIS, Memphis, TN

Master of Science in Computer Engineering Technology, Expected graduation

2010

VANDERBILT UNIVERSITY, Nashville, TN

Bachelor of Science in Engineering Science, Economics, 2002

Computer Skills: Access, Cognos Powerplay, Impromptu, Sharepoint,

Claritas, Prime Location, SQL, Visual Basic, Lean Certification (Fall 2010)

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