Software Sales

JOHN NICHOLS

objective

To work in an environment that allows me to apply

my knowledge of computer hardware, software and

networking to the best of my ability.

Experience

****-**** ******** ***uting Report

Alabaster, AL

IT professional / Manager

Edited and built prospect's websites using Adobe

Dreamweaver.

Modified and edited existing Access 97 database,

upgraded Access 97 database to Access 2003

database.

Edited prospect's photos and documents using Adobe

Photoshop to place online to their website.

Maintained office's Windows based network.

Maintained hardware and installed and maintained

software on office's Windows 2000 Advanced Server

and on the mail server.

2006 Charter Communications

Birmingham, AL

Telephone Broadband Internet Troubleshooting

Take customer calls about high speed internet

problems.

Diagnose and repair connection problems locally if

possible.

Direct customers how to fix connection problems

on-site if possible.

Go on-site to customer to repair connection

problems.

Maintain a friendly, respectful attitude with

potentially angry and frustrated users.

Prepared tickets for escalation to leads or

supervisors when needed.

Tracked tickets to ensure problems were being

handled, and did customer follow up to ensure their

problems were solved to their satisfaction.

2004-2005 Beyond Computers Inc.

Greystone, AL

Computer Technician / Retail Sales

Diagnose customer PC's.

Repair customer PC hardware and software.

Install operating systems and software.

Configure and troubleshoot software installations.

Build new PC systems for customers.

Help install customer network equipment and

configure networks.

Retail sales and support.

2003 UAB Medical West Hospital

Bessemer, AL

Client PC / Network Technician

Diagnose and repair client PC hardware and software

problems.

Help to diagnose and repair hospital network

problems.

Upgrade older client PC's to run newer

applications.

Install and maintain all client PC operating

systems and applications.

Took calls from hospital users and did telephone

support.

2000-2003 Computer Direct Outlet

Vestavia Hills, AL

Computer Sales / Technician

Performed on-site networking installation and

support.

Built custom PC systems for individual and business

applications.

Built custom server/workstation and peer to peer

network systems.

Upgraded PC hardware and software.

Diagnosed PC system hardware problems and repaired

and/or replaced hardware when necessary.

Helped individual and business users design custom

built PC systems to fit their needs and budget.

Helped customers in the "Customer Work Area", where

individuals could bring in their PC systems and I

would show them how to diagnose small problems and

help them to repair it.

Education

1991-1995 Hewitt-Trussville High School

Trussville, AL

Graduated in top 5% of class with 3.76 GPA.

Graduated with State Advanced Academic Diploma.

Library Aid senior year.

1996-1998 University Of Alabama Birmingham

Birmingham, AL

Fifteen hours of computer software / programming

courses.

Kept a 3.5 GPA in computer related courses.

QUALIFICATIONS

.

Performed on site networking for past ten years.

Familiar with routers, hubs and network protocols.

Building, upgrading and repairing PC systems for

over ten years.

Intimate knowledge of computer system trends,

technology and uses.

Extensive knowledge of computer processors, main

boards and chipsets, and the inherent benefits and

drawbacks of multiple platforms and software that

benefits from them.

Ability to quickly diagnose PC system hardware and

software problems and effect repairs in a quick and

efficient manner.

Ability to install, maintain and repair PC peer to

peer and server/workstation networks.

Ability to install and maintain computer peripheral

devices.

Extensive working knowledge of Microsoft operating

systems and software including Windows 9x, Windows

Millennium, Windows 2000 Professional/Server,

Windows Server 2003, Windows XP Home/Professional,

Windows Vista and MS Office 98, 2000, 2003 and

2007.

Many years experience finding and removing viruses

and spyware, and knowledge of Spybot, Ad-Aware,

McAfee, Norton, Hijack This, Windows Defender,

Webroot Spysweeper, Killbox, smitRem, Winsock fix,

etc.

Enjoy working with computers and problem solving

with an inherent motivation and desire to complete

tasks.

Very adept at helping clients over the telephone

with computer hardware, software and network

problems.

Patient and attentive when helping people over the

telephone who may not be very computer literate.

Understand that some people may be upset when

calling a help desk and am able to remain

respectful and calm with frustrated users.

Home 205-***-**** . e-mail ************@*****.***

168 Stonebriar Dr. . Calera, alabama 35040 . Wireless 205-***-****

Contact this candidate