High School Software

Kermit C Forrest II

**** ******* *** **********, ** 95833

Home 916-***-****

Cell 707-***-**** abmbr6@r.postjobfree.com

NARRATIVE

Self motivated leader with excellent technical communication skills. Compassionate,

friendly, energetic, capable of motivating all types of individuals with a natural ease. Ability to collaborate effectively

with others. Capable of managing people and complex projects while prioritizing and accomplishing multiple tasks.

SKILLS

• Use of EPIC, UNIX, CISCO, VERITAS, DOS, HTML and ORACLE

• Ability to train small to large groups

• Proficient in all Microsoft Suites (Excel, Word, PowerPoint, Access, Visio etc.)

• Management of Local Area Networks

• Hardware and software installation and configuration

• Troubleshooting of hardware and software

• Medical Terminology

• A+ Certified

EXPERIENCE

05/2005-12/2008 Kaiser Permanente Emeryville,CA

Business Application Coordinator

• Developed training material specific to the individual provider’s specialty

• Integrated daily workflows with EPIC software with a 100% success rate

• Provide system support and training to outpatient healthcare providers

• Conducted hardware and software prelaunch trials to confirm system stability

• Collaborate with implementation team lead and suite lead to identify areas of optimization within dept.

• Provided feedback, built personal clinical content.

• Collect data and provide analysis for healthcare redesign issues across disciplines and functional areas.

• Suggestion of workflow redesign, modifications to policies and procedures, etc

• Supported over 30 healthcare outpatient specialties

03/2001-04/2005 West Coast Beauty Supply Systems Benicia, CA

JR Network Administrator

• Cisco Router Implementation project (Lead project with a 100 % success rate)

• Maintained Novell Networks in over 103 stores across the U.S.

• Installation of store operating systems and computer equipment

• Create Point of Sale servers and workstations

• Updating Virus Protocol

• Remote Network Support

• Management of exchange servers

• Conducting weekly updates and training to staff

INTERNSHIPS

12/1998-06/1999 New Technology High School Napa, CA

NT Network Intern

• Performed server backups, enabled permissions and user rights.

01/2000-09/2000 Thibault Associates Concord, CA

Technical Support

• Diagnosed laptops and PC’s, imaged & installed network cards.

EDUCATION

1999-2001 Heald College, School of Technology Martinez, CA

• Associate in Applied Science Degree in Computer Technology

• 3.5 GPA, 98% attendance, recipient of Dean’s Honors & Director’s

1997-1999 New Technology High School Napa, CA

• General Studies with emphasis of information technology

• 3.8 GPA

Contact this candidate