Engineer Sales Manager

Augusto J. Larios, BSCEN

*** ** *** ** #**** • miami, fl 33128

Phone 305-***-**** • E-mail **********@*******.***

OBJECTIVE

To obtain a Help Desk position with a well established organization that will benefit from my technical experience and my

customer support experience.

WORK EXPERIENCE

01/07 – Technical Consultant/Support Engineer

Present Emergin, Inc. (Royal Phillips Electronics) Boca Raton, FL

Responsible for delivery of messaging and connectivity solutions to top tier clients in the

healthcare, aviation, manufacturing, and public safety/government industries to improve

response to critical events.

Provide troubleshooting and support to previous clients when performing upgrade remotely.

Manage the installation, implementation, training and acceptance for Emergin’s products and

solutions.

Provide analysis and recommendations for incomplete projects.

Configure databases when needed.

Provide phone and web based support to remote users.

Additional responsibilities include developing specific training documents for customers

after deployment and creating policies & procedures internally for the Field Services Team.

10/05 – Technical Sales Manager

01/07 Worldwide Communication, Inc. Silver Spring, MD

Authorized dealer for Cingular Wireless

Conducted market research

Executed a marketing plan which increased clientele and total sales by 12% in the 3rd quarter

of 2006.

Designed and executed a SWOT Analysis to improve the strategic performance of the

organization.

EDUCATION

9/02 – 8/05 Bachelor of Science in Computer Engineering

University of Florida Gainesville, FL

Overall GPA 3.1

10/99 – 9/02 Associates in Arts, Honors Program

Miami Dade College Miami, FL

Concentration: Mathematics & Computer Engineering

SENIOR PROJECT

01/05 – 4/05 Easy-Draft Diagram Editor

Java coded diagram editor

Additional coding implemented: Java Swing Library, GUI, UML diagrams

User friendly interface for design and modification of diagrams

Multi-featured file format for saving, editing, and downloading projects

01/04 -8/05 Undergraduate User Assistant

Engineering Computer Laboratory, College of Engineering Gainesville, FL

Assisted students with Unix & PC engineering applications

Provided tutoring for courses such as Matlab, PSpice, and Quartus II

Printer and work station maintenance

HONORS

Miami Dade College Honors’ Program

Miami Dade College Honors Dean’s List and Provost List

PROFESSIONAL MEMEBERSHIPS & MISCALLEANOUS TRAINING

09/03 - present SHPE, Society of Hispanic Professional Engineer

NISA, Nicaraguan Student Association

Phi Theta Kappa, International Honor Society

SKILLS & TRAINING

MAC & PC: Microsoft Office, MS Access, MS Visio, Window 2005 Server, Matlab,

MicroSim(PSpice), Java, C, C++, PHP, Oracle, TCP/IP

Network Engineering

Experience in LAN infrastructure devices

Spanish reading, writing, and speaking.

CERTIFICATION

Completed Course #2780 (Maintaining a Microsoft SQL Server 2005 Database)

Network+ Certified

A+ Certified

Studying for the 70-680 Windows 7 Certification Exam

REFERENCES

Available upon request

Contact this candidate