Technician Manager

Jeffrey L. Yanto

Mailing Address: *** Wood Ave. Roselle New Jersey 07203

Home Phone: 908-***-****

E-mail: *********@****.***

To obtain a challenging Computer-related position, where I can utilize

over five years of working knowledge in technical help desk solutions.

Strong practical and theoretical foundation in delivery of information

technology.

HIGHLIGHTS OF QUALIFICATION:

.A+ Certified

.Deep understanding of PC hardware. Proficient in performing, break/fix,

installations, and upgrades

.Deep knowledge of desktop operating systems: Windows XP, Vista, Windows 7,

Mac OS, Ubuntu

.Proficient in Microsoft Office Applications (Word, Excel, PowerPoint, and

Outlook)

.Experience installing and troubleshooting software for the above

platforms

.Experience in identifying, removing, and protecting against spyware/virus

infection.

.Working knowledge of desktop networking (wired and wireless), and network

troubleshooting skills.

.Knowledge in Adobe Photoshop CS, C Language, Visual Basic, Visual FoxPro,

HTML

.Experience with VMware Workstation 7, Acronis true image(Ghosting)

WORK EXPERIENCE:

January 2010 - Present BUSINESS DEVELOPMENT USA

1917 Morris Avenue, Union New Jersey 07083

Data Entry - Quickbooks Accounting

Summarizing Bank statements to enter

transactions, enter checks and deposits.

Collate Invoices and collection documents

deposits

Assists on technical helpdesk solutions in the

office

October 2009-January 2010 PACIFIC HUB CORPORATION

Robinsons Building Ortigas Quezon City,

Philippines

Globe Telecom Technical Helpdesk Representative

Front line support via live chat and telephones

Troubleshooting internet and network problems

Configuration of client's Modem/DSL Router to

connect to the Internet.

May 2006-March 2009 SPEAKERBOX COMPUTER CAFE

#172 F. D. Tuazon St. Quezon City, Philippines

Officer in Charge-Head Technician

Network and Internet Maintenance

Supervising 12 Crew Members for Technical

support

Monitors 140 PC-Desktop to ensure performance

efficiency

Updating Software for Customer Satisfaction

Participate in company planning and company

advertisement using Photoshop CS.

February 2008-August 2008 ORCA LEAP TRAVEL AND TOURS

Saver Dome Bldg. cor. Edsa Pasay Philippines

Operation Manager

Managed sales operations including client and

new business generation.

Monitored database of reservations involving

airline tickets using Abacus System.

Feb 2001-May 2006 CARR CONSTRUCTION AND INTERNATIONAL

SERVICES

2332 Tejeron St. Sta. Ana Manila, Philippines

Documentation Management

Create a Information Database Program using

Visual Fox pro 6

Maintenance and Backing-up data files

Maintaining network and internet

accessibilities.

Participate in recruitment activities by

interviewing candidates.

Processing Documents for Japan visa approvals.

Monitors and updating Hardware and Software

used.

August 2000-February 2001 Z & M DATA PROCESSING

Don Tim Bldg. Makati City, Philippines

Project Team leader

Operating a Dos mode Machine for Editing Html

codes for Website use (proofreading).

Training of new hires for specific project

assignments.

EDUCATIONAL BACKGROUND:

COLLEGE/BACHELOR'S DEGREE: SAN BEDA COLLEGE 2000 Graduated

Bachelor of Commerce

Major in Computer Application and Information

Science

Coursework: Business Information Systems,

Hardware Maintenance, Advanced Programming,

Database Management, E-commerce, Business

Management, Systems Analysis & Design, Web

Design & Development

HIGHSCHOOL: SAN SEBASTIAN COLLEGE 1996 Graduate

Claro M. Recto Manila Philippines

TRAININGS AND CERTIFICATIONS:

April - May 2010 COMPTIA A+Certified

June 2009-Sept 2009 RR & J Electronics Services

Electronic Service Technician and Helpdesk

Technician

January - May 2009 CISCO Online Tutorial of CCNA

August - October 2006 MERALCO(Philippines Electric)FOUNDATION

INSTITUTE

Certification of Completion TV and PC Monitor

Services

February - April 2005 NIHONGO CENTER FOUNDATION INC.

Certificate of completion Nihongo Kaiwa 1

April - May 1999 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

Computer Technician (Lectures and On-hand

training)

REFERENCE:

Available upon request

Contact this candidate