Quality Assurance Customer Service

Gregory G. Dawson

Current Address: 301-***-**** (cell)

***** ***** **. #**** 301-***-**** (home)

Laurel, MD 20707 *************@*****.***

OBJECTIVE A certified technician with two years of IT experience, vast

training, and high motivation seeking to apply knowledge

and customer service skills into a technical support role

PROFESSIONAL CERTIFICATIONS

January 2010 CompTIA Network+ (N10-004)

July 2009 CompTIA A+ Essentials (220-601) and CompTIA A+ (220-602), IT

Technician

EDUCATION

June 2009 Academy of Computer Education (ACE)

A+/Network+ Certification Training Course

May 2008 Jackson State University

School of Science and Technology

Bachelor of Science

Major: Industrial Technology (Microcomputer Technology

Concentration)

RELevant Experience

Network Cable Installer March 2009-Present

BruinWave Solutions Great Falls, VA

. Work as a field technician independently and as part of a team to

provide IT support for the local area networks (LANs) and wide area

networks (WANs) of various federal and state government sites

o Perform install, move, add, and change (IMAC) activities and

conduct testing for network cables, such as fiber optic, coaxial,

and copper (i.e., CAT5, CAT5E, and CAT6) cables

o Terminate Ortronics patch panels

o Perform IMAC activities and conduct testing for desktop computers

and peripherals

Output Optimization Coordinator/Technician

August 2008 - January 2009

SA IT Services Laurel, MD

. Worked on deadline driven projects with Floor Coordinators to set up

and execute Hewlett-Packard (HP) printer deployment efforts at 15 Bank

of America sites in the DC area

o Performed asset management for old HP and Xerox printers via

Microsoft Excel templates

o Designed Microsoft Visio maps for new printer placements

o Scheduled times for installation of new printers

o Installed and network print devices, setup print queues, and

provided device remediation

o Provided on-site and phone customer support on new device

requirements

o Managed carrier arrangements for disposal activity

Other Experience

Cockpit Tester May 2002 - January 2003

Lextron/Visteon Auto Systems Canton, MS

. Built integrated cockpit and front-end modules for Nissan Motor Company

o Installed multiple components on the cockpit, such as the wire

harnesses, airbag units, and air-conditioning units

o Performed quality assurance verification on the cockpits

. Entered data about the finished cockpits into the computers

Telephone Wire Harness Assembler January 2002 - May 2002

Lextron Corporation Jackson, MS

. Built wiring harness assemblies and components

o Measured cables to a required length and cut them for assembly

o Color coded wires and connectorization was assembled for the 710

telephone modules using the 890 splicing tool

. Performed quality assurance verification on the wire harness assemblies

SKILLS

Microsoft Windows (XP/Vista/Windows 7), Macintosh, Microsoft Office

(2003/2007/2010), Microsoft Visio, Microsoft Internet Explorer,

Mozilla Firefox, AutoCAD, C, C++, Soldering, FTP, TCP/IP, DNS, Virtual

Network, Remote Access

SPECIAL Achievements/Honors

Dean's List, National Association of Industrial Technology

ReferenceS

Available upon request

Contact this candidate