Engineer Project Manager
Resume:
Eddie Ericson
Hollywood, FL 33020
Phone 214-***-****
*************@*******.***
SUMMARY
Professional committed to achieving organizational goals with highly
developed analytical skills and ability to
effectively communicate technical information. Conducting senior-level
engineering leadership and expertise
to other professional staff members, management, and customers.
PROFESSIONAL EXPERIENCE
ERICSSON SERVICES DELIVERY CENTER - USA
2004 - 2009
Network Integration Consultant - Network Integration/SW Deployment
Responsibilities:
Network integration and migration of APG40, IOG - APG40 swap
outs, Node replacements, Test, Configuration, Troubleshooting,
Verification and SW Deployment for Wireless Networks (AT&T, T-mobile,
Rogers etc.).
Accomplishments:
Initiated transfer of knowledge to several staff members.
Diagnosed and provided resolution to customer issues with prompt
response.
Depended on as an expert in highly visible cases both on-site and via
phone support.
ERICSSON GLOBAL SUPPORT - USA 1998 - 2003
Senior Support Engineer - Network Support
Responsibilities:
Provided 2nd-line technical assistance to EGS customers as a technical
expert and troubleshooter.
Investigated and produced solutions to complex technical problems
experienced by Ericsson's customers.
Wrote documents and held presentations for new products. Met and supported
project management and
customer requirements.
Accomplishments:
Project Manager for introducing new product into portfolio for support,
increasing the revenue for support-
group by 30% and performed transfer of knowledge by creating and
presenting seminars.
Performed project regarding new software for billing transfer with
external customer that increased revenue
corresponding to 20% of budget for the support-group.
Contributed to ability for support by system test, creation of several
documents; developed, tested and
demonstrated upgrade procedures.
Provided on-site support for highly visible cases, which was well received
by the customers.
Delegated technical problem reports to other team members and monitored
and evaluated answers/solutions to
verify accuracy.
Provided resolution to customer emergencies and restored systems in the
case of critical situations.
Promoted to senior support engineer after only 2 years of service as
support engineer.
Supported primary IOG, APG40 and EAR, worked on all network nodes
(HLR/MSC/BSC)
Eddie Ericson
Page Two
ERICSSON TELECOM Sweden/Global
1995 - 1998
Technical Specialist/Tester/Test Leader
Responsibilities:
Initial start-up and load of new GSM exchanges (HLR/MSC/BSC). Interpreted
data and rectified faults to bring
exchange into service. Debugging of DT to implement intended engineering
specification. Maintained
operational integrity of an in-service exchange (code routing, data
analysis and traffic handling) during
installations, extensions and maintenance activity.
Accomplishments:
Provided expertise and leadership to meet global demands for exchange
engineering services.
Led testing and commissioning of new plants and products.
Produced quick identification of faults and implementation of appropriate
solutions.
Completed tasks in time and effectively.
Prepared BSCs/BTSs for switch/over from Siemens to Ericsson in UAE
ERICSSON MICROWAVE Sweden
1994 - 1995
Testing Engineer
Worked with test of radar and involved components for JAS and ERIEYE.
ERICSSON MOBILE COMMUNICATIONS Sweden
1994
Testing Engineer
Worked with test and troubleshooting of mobile phones.
EDUCATION
Four years of Technical with weight on Telecom (current equivalent -
Electronic Engineering)
Gothenburg Technical - Sweden
PROFESSIONAL DEVELOPMENT
- Introduction to WCDMA, WCDMA/UMTS Platforms
2006
- Introduction to MMS, EDGE, Ericsson GPRS Solution, UMTS Seminar
2003
- Ericsson PROPS, APG40 Installation and Migration - APIO - System Adm.
2002
- Testing 3 Adv. SW faulthandling, Datacom Networking
2001
- Supporting Windows NT 4.0, Engine Access Ramp C&V, APG30 APIO
2000
- IOG20 Advanced, Achieving Customer Satisfaction, IOG advanced
1999
- X.25 Hands-On, IOG20 Differences, UNIX Grundkurs, BSC O&M
1998
- Testing 2, C7, IOG11 Handling, ISDN, MSC O&M
1997
- GSM/DCS, APZ 212 11, Installation Technique, Installation Testing 1
1996
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