Project Manager Customer Service

Terry McGovern ** Miscoe Brook

Drive Wrentham, MA 02093

Phone: 508-***-****

Email: *******@*******.***

PROFESSIONAL SUMMARY

IT professional with extensive experience in project management in both

large corporate and start up environments. Strong communicator and

creative thinker with multiple examples of successfully leading large scale

projects ahead of schedule and under budget. A proven track record of

developing strong business relationships with both Fortune 1000 and small

business organizations. Highly motivated and collaborative leadership

style.

Project Management Customer Service

Team building Leadership

Strong communicator Product Development

Entrepreneurial Creative thinker

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CAREER PROGRESSION

ADAPTIVE ENGINEERING - Sharon, MA

Client Delivery Manager

(5/2008 - 5/2010)

> Drive the deployment of successful implementation of Adaptive Engineering

software solutions in a call center environment

> Successfully led design, development and launch of a new beta web site

> Communicate status internally and externally for all deployments to

ensure project stakeholders could make informed decisions

> Proactively anticipate issues that could put a deployment project at risk

so measures could be taken to mitigate those risks

> Plan and track project schedules to ensure milestones are met

> Help define best practices for successful deployments resulting in a

process that could be followed for all AE deployment projects

TEKFINANCIAL SOLUTIONS - Edison, NJ

Senior Consultant

(2/2008 - 5/2008)

> Project management consultant for a project that ultimately was

cancelled

> Developed estimates and project plan during planning stage so project

stakeholders could plan resources accordingly

> Managed project activities across departments such as requirements

gathering and gap analysis

CITISTREET, LLC - Quincy, MA

(11/2002 -2/2008)

Product Development Project Manager, Product Development (1/2007-

2/2008 )

> Planning and costing release schedule for Citistreet's suite of

technology solutions

> Work with product development team and business sponsor to write scope

documents for release items to ensure that functionality meets the

business need

> Work with Business Analysts to complete Functional Requirements resulting

in concise requirements for development

> Monitor and report on release progress to senior management in order

to assess items at risk and react to any necessary changes

Project Manager, Institutional Implementation Services

(11/2002-12/2006)

Project Management Office

Senior member of team responsible for the migration of existing client base

from a legacy mainframe system to a UNIX based recordkeeping system. A $20

million project brought in $4 million under budget with a team consisting

of approximately thirty project managers, business analysts, IT managers

and developers. Responsibilities included:

> Planning and scheduling client migrations and corresponding resource

assignments

> Helped pilot the corporate model for off-shore development that assisted

in the project coming in under budget

> Develop project plan with deliverables and due dates. Monitor and

report internally and externally on the progress against project plan

throughout the implementation

> Matrix-manage all project activities across departments within

CitiStreet, including Sales, IT, PA, Product Development,

Communication, Call Center, trust associates, Legal, and Investment

Services

> Coordinate transfer of assets and records, reconcile trust to

participant records and coordinate the creation of conversion files

and post files to recordkeeping system

> Developing and implementing best practices for Operations,

Implementation, and Information Technology so efficiencies could be

gained for future migrations

EMPLANET, INC. - Internet based enterprise software - Westborough, MA

Senior Systems Analyst

(2002)

> Managed group of systems analysts charged to create functional designs

> Designed and implemented online check tracking system

PYRAMID DIGITAL SOLUTIONS - Internet based solutions tool - Quincy, MA

(1997 - 2002)

Senior Director of Implementation Services (1/2001 - 3/2002)

Director of Implementation Services (3/1997 - 1/2001)

Member of the initial team from Benefit Systems Technologies that merged

with Pyramid Digital Solutions

> Member of management team that led Pyramid Digital Solutions to the

Inc Magazine list of 500 fastest growing companies in 2000 and 2001

> Managed a team of implementation project managers responsible for

implementing Pyramids suite of products

> Served as project manager for Pyramids most sensitive clients to ensure

these customers would remain with Pyramid

> Represented Implementation in sales finals presentations for prospective

clients

STATE STREET BANK, Business Analyst, Institutional Implementation Services

(1995-1997)

> Coordinated the efforts of the operations, information technology,

communication, and legal functions of the firm on new business and

upgrade projects

> Developed business requirements and technical specifications

PREFERRED BENEFITS, INC - Fort Washington, PA

Team Leader - 401(k) Administration (1992-1995)

PENSION PLANNING, INC - New York, NY

401(k) Administration (1990-1992)

Other Relevant Experience

MEDIABEE - Westborough, MA

Product Development Manager

(2003- 2007)

First employee of a bootstrapped startup company with the objective of

developing a new and innovative interactive calendaring solution. When

dissolved, there were over 30,000 registered users and 100,000 downloads of

the product.

> Participate in the overall product strategies, industry research,

analysis, requirements, and software development for Mediabee Family

Dashboard

> Act as the internal and external champion of the product. This

includes being the 'one-stop-shop' for information on the, target

market and product competitors

> Develop and maintain a prioritized list of business, user, and market

requirements to best manage product roadmap

> Work closely with overseas user interface designers to deliver a high

standard of usability for products

> Work with developers, system engineers, and QA engineers throughout

the product development, testing, and implementation phases to ensure

product integrity

EDUCATION AND TRAINING

THE PENNSYLVANIA STATE UNIVERSITY - State College, PA

BS Mathematics - 1989

BOSTON UNIVERSITY - Boston, MA

PMI Certification - 2007

Member of the Product Development and Management Association

President/Board Member, WYBSA

Coordinator for Wrentham community event which raised $65,000 for multiple

charitable causes

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